Business Process Analyst

Position Overview

The Illinois Tollway provides and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.

In support of this vision, the Tollway is seeking someone with a curious nature and a desire to effect process improvements and efficiencies.  This Business Process Analyst position reports to the General Manager of Contract Management and supports the Tollway Business Systems organization.

The Business Systems department is responsible for the operation, maintenance, and improvement of electronic tolling roadside technologies and software applications. The department focuses on tolling innovation and business intelligence with the goals of improving customer experience, increasing revenue, and enhancing operating efficiencies.  As such, our mission is to identify, analyze, and implement the best solutions for meeting our goals.   

The Business Process Analyst requires analytical and detail-oriented experience to support decision-making and process improvement efforts. This position entails data analysis skills to assess business functions, document workflows, and identify inefficiencies. The Business Process Analyst will collaborate across teams to provide actionable insights, support business justifications for new programs, and support continuous improvement initiatives.

This role offers the opportunity to support the optimization of key business processes, work cross-functionally in a dynamic environment, and enhance overall organizational efficiency. This position also requires strategic thinking, data-driven insight and process optimization.

Essential Job Functions

Responsibilities include but are not limited to:

• Business & Data Analysis: 
• Conduct data analysis to identify trends, gaps, and inefficiencies in business processes. 
• Gather, analyze, and interpret data to support business recommendations.
• Specialize in understanding performance metrics and KPIs to track process improvements and improve business operations.
• Analyze reports and dashboards to communicate insights effectively.
• Business Process Analysis & Improvement:
• Evaluate, document, and analyze existing business processes to identify inefficiencies and recommend enhancements.
• Work with stakeholders to define and refine business process workflows.
• Identify automation or system improvement opportunities to optimize workflows.
• Understand process maps, workflow diagrams, and documentation for current and future state processes.
• Business Justifications & Strategic Support:
• Comprehend business justifications and proposals for new programs, initiatives, and system enhancements.
• Conduct cost-benefit analyses to evaluate the impact of process changes or new initiatives. 
• Assist in analyzing business cases with clear problem statements, objectives, and data-driven recommendations. 
• Translate business needs into functional and technical requirements.
• Partner with cross-functional teams, including IT, operations, and leadership, to improve business processes.
• Attend and ability to facilitate workshops, meetings, and discussions to gather input and align teams on process improvements. 

Performs other duties and special projects as assigned or required

Qualifications

      Education (Required)

• Bachelor's degree in Business Administration, IT, Business Analytics, or related field of study.

      Skills and Experience (Required)

• 1-2 years of Business process analysis experience.  Experience can be obtained through school and/or work experience.
• Minimally one year of data trend analysis, reporting, visualization tools, and/or similar experience in analytical skills.
• Ability to evaluate and document business processes to identify inefficiencies and recommend enhancements.
• Ability to map workflows, create process diagrams, and document current and future states.
• Ability to understand and track key performance indicators to monitor and measure process improvements.
• Ability to comprehend business cases and justifications for new programs, initiatives, and system enhancements.
• Ability to understand cost-benefit analyses and assess financial and operational impacts.
• Capable of translating business needs and goals into functional and technical requirements.
• Strong written and verbal communication skills for documentation and presentations.

Education (Preferred)

   Master’s degree in Business Analytics.

Skills and Experience (Preferred)

Experience working in the Tolling industry.