Medical Coordinator

Do you care about the health and wellbeing of immigrant children? Do you wish to help immigrants connect to vital health resources and services in the community? Join us as the Medical Coordinator for Transitional Foster Care serving unaccompanied youth in our Immigration and Refugee Services division in Richmond, VA!  

The primary responsibility of the Medical Coordinator position is serving as the subject matter expert for Point Comfort Underwriter Insurance, ORR required medical and dental services, and maintaining positive working relationships with contracted providers. This position is also responsible for reconciling and addressing all billing errors to ensure accurate billing with no profit loss.   

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements. 

Compensation & Benefits:

• Competitive salary starting at $30 per hour.
• Health, Dental and Vision Insurance
• Nationwide Pet Insurance, including coverage for reptiles, birds and exotic pets
• 401(k) and 401(k) Matching
• Employee Assistance Program, including Access to Chaplain Services
• Educational Assistance Program
• STD, LTD, Life, and AD&D Insurance
• Generous PTO and Paid Holidays
• Retention Bonus
• Cell Phone Reimbursement
• Unlimited Access to Premium Calm App for Staff plus Friends and Family
• Early access to paid wages with Wisely ADP and DailyPay

MINIMUM EDUCATION, TRAINING, REQUIREMENTS AND PREREQUISITIES 

• Licensed practical or vocational nurse (LPN/LVN) OR higher health-related qualification (e.g., licensed registered nurse (RN) with a bachelor's degree) OR Bachelor's degree in a relevant field.
• Minimum of 1 year of employment in public health or a healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care.
• At least one (1) year of experience working with medical providers, at least two (2) years of experience working with medical providers, strongly preferred.
• Prior experience working or volunteering with children required.
• Bilingual Spanish/English fluency, preferred.
• Excellent verbal and written communication skills.
• Trauma-informed training for serving immigrant or vulnerable populations, preferred.
• Prior experience working with refugee and/or immigrant populations, preferred.
• Skilled at computer literacy and typing skills including usage of computer software and Microsoft Office 365.
• Active motor vehicle license and a reliable automobile with adequate insurance coverage.
• Pass a criminal history screen, including state and local child protection agency registries.
• Must be willing and able to be on an on-call rotation and work a variable schedule including weekend and evening hours.
• Schedule: Monday-Friday 8:00am-4:30pm.

SPECIFIC DUTIES AND RESPONSIBILITIES 

• Arrange and coordinate appropriate health services, including urgent, emergent, and preventative health services, for children in care.
• Maintain compete and confidential medical records for children and communicate health needs to case managers and clinicians.
• Schedule healthcare appointments, coordinate transportation to healthcare appointments, and ensure qualified interpretation and translation services are in place.
• Serve as a liaison for community health care providers.
• Ensure effective operations through selection, training, motivation, evaluation, and development of a competent on-site medical coordination team.
• Formulate treatment authorization request to Point Comfort Underwriters for unaccompanied refugee clients, as needed.
• Serve as the subject matter expert of Point Comfort Underwriters Insurance.
• Schedule, facilitate, and collect documentation for initial medical screenings, follow up visits, and any other medical/dental related appointments as required by ORR policy.
• Develop, recruit, and maintain positive working relationships between contracted providers to include all health providers and related partners.
• Manage and maintain the record-keeping process to ensure there is an effective filing system in which information is forwarded smoothly.
• Ensure documentation and filing compliance with all required forms and systems in accordance with the agency, state licensing, and ORR.
• Effectively train staff members on documentation compliance in accordance with agency, state licensing expectations, and ORR, as needed.
• Maintain accurate, up-to-date information on foster children in care while meeting DHHS, ORR, and internal documentation and reporting requirements.
• Stay abreast of all agency, federal, and state regulatory requirements related to social services.
• Train and educate foster parents on medical needs and care coordination.
• Coordinate DNA testing for children.
• Administer medication to children when appropriate and according to the child’s medical needs.
• Maintain storage of all medications according to state licensing and ORR policies.
• Periodically travel to health care provider facilities to build positive working relationships and transport clients.
• Complete other duties as assigned.