Vice President, ChimeNet
Reports to: Chief Operating Officer
OVERVIEW
The Connecticut Hospital Association (CHA) seeks a strategic and seasoned business leader to direct all sales and marketing, technology, and operations activity required to achieve growth expectations and financial goals in the ChimeNet business unit. ChimeNet, an affiliate of CHA, is a well-established Connecticut-based information technologies (IT) managed service provider, offering innovative solutions and 24/7/365 support for hospitals and health systems, schools and municipalities, and commercial businesses. Through ChimeNet, CHA provides information technology services for member hospitals and other entities, including network connectivity and equipment, network security, data center, and cloud infrastructure. ChimeNet provides member and customer value by combining internally developed services and infrastructure with services offered by telecommunications carriers, equipment manufacturers, and other service providers to deliver vendor-agnostic best-of-breed IT solutions.
This experienced IT executive will direct the ChimeNet team in developing and implementing a strategic business plan and supporting tactical goals, aligned with the overall CHA Strategic Plan, to expand the current market and customer base, provide innovative products and services, and direct the implementation of advanced technologies.
DESCRIPTION OF DUTIES
- Lead and manage the ChimeNet team, including sales, operations, and technical services. Set the vision and ensure goals are established, coordinated and monitored, and result in the delivery of solutions that provide member/client satisfaction, conform to industry best practices, and meet internal business objectives.
- Develop and implement sales and marketing strategies to support ChimeNet’s short and long-term business development initiatives. Responsible for the analysis of new business opportunities through market research, new business sourcing, portfolio management, and contract execution. Work collaboratively with executive team to ensure sales and marketing strategies support long-term organization plans.
- Provide tactical direction and operational oversight for all sales and marketing activities. Develop new products, new processes and standards that support sales and marketing initiatives. Implement sales strategy to increase market share within several verticals including but not limited to hospitals, physician practices, schools, and municipalities.
- Build and sustain strategic relationships with decision makers in targeted accounts. Ensure all accounts are managed effectively, and that dashboard metrics are routinely utilized to report progress and escalate issues with delivery dates, cost, or other deliverables at risk.
- Provide support to the operations team through critical thinking and ability to assess risk to ensure the strategic and financial goals of the business are on track.
- Provide oversight and direction to the technical team to establish and implement best practices for network design, implementation, and management.
- Ensure high performance of team through feedback, mentoring team members, and encouraging training and development.
REQUIREMENTS
Education:
The preferred candidate will have an advanced degree in a related information technology discipline. Master’s or an MBA is desirable, plus 8-10 years experience managing a cross-functional team, and the ability to understand the political landscape within client/partner organizations.
Skills:
- Minimum of 10-15 years of experience in the high-tech industry, including at least 4-6 years of experience in data center operations, IT infrastructure deployment with telecom carrier technology and services, sales development, and/or strategic consulting
- Service provider experience required; hospital/healthcare experience preferred
- Understanding of cloud (private, hybrid, and public), colocation, and network security services essential.
- Strong verbal and written communication and analytical skills, proven leadership capabilities, superior negotiation and relationship management skills, and the ability to function successfully in a team-oriented environment
- Demonstrated aptitude for working with complex technical accounts, including building and maintaining relationships with key decision makers. Ability to successfully negotiate solutions with peers, partners and customers
- Effective leader with a strong work ethic and desire to guide and develop talent within the team
- Critical thinker that is able to function effectively in a highly collaborative, interdisciplinary, team-oriented environment
EOE