Field Services Engineer

About the job

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

About the role:

Travel regionally and at times domestically to Delta customer locations to troubleshoot, service, repair, or provide maintenance services on a variety of products under the Delta Industrial Automation Business Platform portfolio. Follow Delta, and end customer site access requirements, status reporting, statements of work, and electrical safety procedures.

Key responsibilities:

• Detail-oriented personality, excellent problem-solving skills, and Familiarity with AC/DC electrical power systems.
• Excellent customer service skills.
• Ability to lift heavy components, work from height, and work from the ground.
• Perform routine troubleshooting, maintenance, and repairs to restore EV, Solar, and Energy Storage systems to baseline operating conditions.
• Handle inbound telephone calls from tech support engineers, or directly from customer owners to provide remote support to troubleshoot problems in the field and to activate new site equipment as they are installed.
• Follow-up on email reported issues and interface with customers to understand details of reported problems.
• Provide on-site technical services to support electricians or customer contractors installing new EV, Solar, or Energy Storage equipment, and diagnose and repair equipment in the field.
• Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and EV charging test sets, to ensure compatibility and safety of system.
• Remove and replace defective components.
• Configure and support electronic and digital devices used to monitor and control equipment
• Work with Technical Support Engineers to diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem.
• Capture via software, photograph, or written report equipment data for analysis and processing.
• Authorize work to contract resources and maintain up to date market schedules. Ensure project closeout is submitted internally, and to clients when work has been completed.

Minium Qualifications:

• Bachelor's Degree in relevant field with 3+ years of relevant experience OR commensurate experience.
• Proven skills in customer relations with prior service experience.
• Position requires the ability to understand and interpret detailed documents and drawings.
• Problem analysis and resolution, including ability to write reports and business correspondence.
• Must have experience with Microsoft Office (Outlook, Word, Excel)
• Must have a valid driver’s license with an acceptable driving record and reliable transportation and pass a pre-employment drug screen.
• Ability to kneel or crouch periodically.
• Ability to stand for extended periods of time.
• Ability to travel for multiple days either by car or flight as projects require (>50%)

Preferred Qualifications:

• Experience with CRM and Ticketing systems is desirable.
• Certified OSHA 10, OSHA 30