Production Planner Account Coordinator

This Production Planner/Account Coordinator roll plays a crucial role in planning and executing of customer orders while supporting both the sales and production teams. This position combines the responsibilities of managing customer orders within a manufacturing environment and acts as a bridge between sales, customer service and the manufacturing floor.

Responsibilities:

• Manage customer orders by planning and scheduling production to ensure timely delivery
• Meet customer needs while optimizing production efficiency
• Communicate updates to both customers and internal teams to ensure smooth order fulfillment
• Receive and process customer orders, verifying specifications and ensuring accurate entry into the system
• Communicate directly with customers regarding order status, potential delays, changes and modifications
• Analyze sales forecasts and customer demand to create production schedules that align with delivery deadlines
• Coordinate with manufacturing team to ensure resource availability to meet production targets and monitor production progress to identify potential bottlenecks
• Manage raw material inventory and finished goods inventory to optimize stock levels and minimize carrying costs

Qualifications and Required Education and Skills

• Strong understanding of manufacturing processes and production planning principles
• Excellent customer service skills with the ability to handle customer inquiries and complaints effectively
• Proficiency in ERP systems, Excel, and data analysis to track orders, inventory and production metrics
• Strong organizational and time management skills
• Ability to work independently and collaboratively with a team environment
• Bachelor's degree in business, supply chain management or related field
• Minimum of 2-3 years of experience in manufacturing environment with customer service/contact experience