Case Manager - Truancy

Case Manager - Truancy

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Essential Functions of the Case Manager:

1. Provide direct, in-person services to youth and families according to established program time frames, protocols, and attendance support goals. A minimum of 50% of working hours will be spent providing direct services to identified clients.
2. Deliver individual, parent, and family case management services in client homes, schools, agency offices, and other appropriate locations, in alignment with treatment plans and Attendance Support Program requirements.
3. Engage, support, and retain assigned youth and families throughout the service period by building rapport, fostering motivation, and implementing strategies that address attendance barriers and promote academic engagement.
4. Work collaboratively with school partners and community agencies to gather attendance data, coordinate supports, participate in attendance meetings, and connect families with external resources as needed.
5. Develop, monitor, and update individualized service plans including goals related to attendance improvement, coping skills, family communication, and school connectedness.
6. Complete and submit all required administrative and clinical documentation within established deadlines and in accordance with agency and program standards.
7. Achieve identified treatment and program outcomes with assigned youth and families, including measurable progress toward attendance improvement and reduction of barriers.
8. Maintain accurate scheduling and caseload management, ensuring required number of face-to-face contacts, follow-up calls, outreach attempts, and family meetings.
9. Participate in supervision, team meetings, and required trainings, applying feedback to ensure high-quality service delivery and compliance with program standards.
10. Transport self to client homes, schools, and community locations. This includes the ability to safely enter and exit various home environments, climb stairs when necessary, and navigate typical community settings.
11. Maintain professional boundaries, confidentiality, and safety procedures during all service interactions, including home visits and community-based work.

Minimum Qualifications of the Case Manager:

• Associate's Degree in a human services field or equivalent lived experience demonstrating the ability to support youth and families effectively.
• Demonstrates maturity, sound judgment, and the ability to serve as a positive role model for youth and families.
• Possesses a strong understanding of adolescent development, behavior, and family systems.
• Exhibits strong organizational skills and the ability to manage multiple tasks, timelines, and responsibilities.
• Able to work creatively and flexibly with diverse populations, adapting approaches to meet the needs of individuals, families, and community partners.
• Must hold and maintain a valid driver's license, vehicle insurance, and current vehicle inspection for any vehicle used during work and/or client transportation.
• Must achieve and maintain a passing annual motor vehicle record clearance to operate agency vehicles.
• Proficient with computers and software, including Microsoft Windows; familiarity with external databases and Google Suite is preferred.
• Must have no convictions for prohibited criminal offenses or child abuse violations, in accordance with state and federal regulations.

Preferred Qualifications of the Case Manager:

• - A year of CASSP experience

Physical Requirements for the Case Manager:

• Sedentary work that primarily involves sitting/standing. X Occasionally
• Light work that includes moving objects up to 20 pounds. X Occasionally
• Navigating stairs and tight spaces (accessing older buildings possibly through fire escapes, narrow staircases, and tight walkways). X Occasionally
• Driving to include long distance (2-6 hours in one day). X Occasionally

**If eligible: Medical, vision, and prescription benefits available after the first month of hire, Vacation, Sick, and Personal Time Off, 401k -6% match, Employer-paid clearances, physical, and training, Opportunities for Tuition reimbursement, Opportunities for licensure supervision hours for LCSW and LPC.