CSR-Customer Service Representative
i2c Customer Service Representative is responsible for handling all customer concerns. Some of these responsibilities includes; interacting with customers over the phone and/or via email. Our Customer Service Representatives are required to maintain a high level of professionalism and knowledge, as they are i2c first contact with customers. Each interaction is a great opportunity for i2c Customer Service Representative to add value to the organization.
Duties/Responsibilities
- Provide customer support to consumer cardholders. Confidently answer contacts, through multiple. channels (i.e. Phone, Email), from customers regarding products and services.
- Must Maintain a high level of professionalism.
- Follow defined Standard Operating Procedures (SOPs) that support operational performance.
- Share shift summaries and any required reporting with respective Supervisors and Managers.
- Manage to completion any task assigned by management.
- Utilize a comprehensive approach during i2c customers call inquiries to reach a complete and accurate resolution preventing customer recontracts.
- Must maintain a high level of confidentiality and discretion due to the data sensitivity nature of the work.
- Responsible for following information security tasks as part of the work scope.
- Works closely with relevant groups and timely reports and alerts concerned units for effective response. regarding customer transaction inquiries.
- Stays abreast with regulations and industry best practices.
Required Education/Skills/Abilities
- High School Diploma preferred.
- Relevant CSR experience preferably with a background in call center operations.
- Excellent verbal skills and professional demeanor with a good understanding of delivering excellent. customer service.
- Familiar with basic computer operations.
- Fun upbeat personality.
- Comfortable providing written communication and documentation.
- Must pass fingerprint and background check.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
COVID-19 considerations:
- Regular Monitoring: Making sure employees do not come to work with a fever or symptoms.
- Wear a Mask: Employees always wear face masks when not within 6 feet to each other.
- Social Distance: The employees maintain 6 feet and practice social distancing
Job Type: Full-time
Pay and Differentials information:
Pay: $16.00 per hour
6PM to 2AM Regular Pay + Evening differential: $0.50
2AM to 6Am Regular Pay + Night differential: +0.75
Weekend Regular Pay + (Evening Different or night Differential) +0.50
Bilingual Spanish Speakers + $.50
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
- Short Term Disability
- Long Term Disability
- 401k match up to 4%
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekends