Account Manager
About SportsRecruits
SportsRecruits is a platform that provides clubs, student-athletes and their families access to every college coach in the country. Club and high school organizations use our platform to empower their student-athletes in the recruiting process and oversee their efforts and communication with complete transparency. Connections made on the platform have resulted in commitments to the best academic and athletic institutions across the country.
SportsRecruits is an equal opportunity employer and embraces diversity and equal opportunity on our team. Just like the student-athletes we support, we are trying to get better and stronger as a team every day. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We truly believe that the more inclusive our team is, the better we can serve all student-athletes, as well as their families and coaches, who are pursuing their dreams.
About the Position
SportsRecruits is seeking an Account Manager to join our team in NYC. Reporting to the B2B Manager, this person will work with our growing sales team. We are looking for a professional who is self-motivated, highly driven and experienced in account management in the SaaS industry.
This role is the primary point of contact for existing customers and will be vital in the development of client service processes. The candidate will understand our customers’ business objectives and act as their trusted advisor for using the SportsRecruits platform most effectively. They will gather customer feedback and requests while working with internal teams to help align our product roadmap.
Responsibilities:
- Actively manage the happiness of assigned SportsRecruits customers.
- Close renewal business on a monthly basis, meeting or exceeding quota.
- Development of scalable strategies to successfully up-sell & renewal assigned accounts.
- Work with Customer Success to improve organizational adoption and expansion of our product.
- Serve as the voice of the customer and collect feedback to drive continuous improvement across all areas of the product and business.
Requirements:
- 1 - 3 years of account management experience in a SaaS environment
- Experience developing strategies on assigned accounts to fully leverage technology solutions.
- Experience leveraging internal resources to get things done.
- Experience building trusted relationships with decision makers and end users.
- You take an active interest in opportunities to increase customer satisfaction and deepen customer relationships
- Experience coaching at the club or collegiate level is strongly preferred
What we offer:
It’s important to us that our team is happy, and we're always looking for ways to improve our overall work culture and support our employees’ well-being. Here are a few of the benefits we offer at this time:
- Comprehensive medical, vision, and dental coverage
- 401(k)
- Unlimited time-off policy
- Option to work remote or in our future office
This is currently a remote position, but there will be an option in the post-COVID future to work either full or part-time from our New York office. From Zoom stand-up comedy shows, to virtual game nights, we’ve spent a lot of time cultivating a remote version of the lively and tight knit company culture that we had in our Brooklyn office. Whether our teammates feel most comfortable working remote or in the office long-term, we’re confident that we’ll continue to foster a connected, supportive environment for all.