Service Coordinator
HAMILTON MEDICAL was founded from a vision: To develop intelligent ventilation solutions that make life safer for patients in critical care and easier for the people who care for them. Today, Hamilton Medical is a leading manufacturer of critical care ventilation solutions for a wide variety of patient populations, applications, and environments.
GENERAL SUMMARY:
Assist in coordination of work efforts within the Service Department. Responsible for supporting all service department functions and assisting the sales department when called upon to do so.
ESSENTIAL JOB FUNCTIONS:
- Coordinate and schedule field service activities throughout the United States.
- Maintain monthly/quarterly service reports for National Service Manager. Research service history: Maintain Master Devise Files and provide territory analysis.
- Entering and invoicing service reports, transferring inventory between service warehouses and maintain software update and recall lists as needed.
- Provide monthly status of ventilator PM's that need to be completed each month to the Field Service Technicians and their Manager. Provide Manager with copy of all late PM's.
- Assisting and coordinating service training classes, registering attendees, hotel reservations, certificates, etc.
- Assist National Service Manager in calibration of test equipment utilized by the Field Service Technicians.
- Work closely with customers and service personnel to provide service training, service parts, PM schedules, and service history.
- Work with Service personnel to implement and maintain customer relation management (CRM) database for sales and service personnel.
- Coordinate direct mailings with the intention of providing prompt response to contract quote requests, warranty expiration quotes. Sort and copy contract leads for distribution to appropriate Field Service Technician and Manager; write cover letter to accompany contract quote.
- Coordinate service loaner requests with Inside Sales Coordinator.
- Issuance of Return Goods Authorizations as needed.
- Complete all the above responsibilities with given budget parameters.
EDUCATION AND EXPERIENCE:
- A.S. degree preferred. High School diploma or GED required.
- 3 plus years of customer service experience required.
- Must have Microsoft Office experience, i.e. Word, Excel, and PowerPoint.
- Must have excellent verbal and written communication skills.
- Ability to lift 30 lbs.
ADDITIONAL INFORMATION:
- Diverse portfolio of exciting and innovative design projects.
- Tremendous opportunities for professional growth.
- Commitment to sustainable design.
- Competitive Compensation.
- Excellent Benefits Package includes medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more
- Solid Stable Company Drug-free workplace.
Learn more about us at: www.hamiltoncompany.com
It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.