Case Manager - Rapid Rehousing
LifeWorks of Austin, TX is looking to hire a Case Manager to join our Rapid Rehousing (RRH). A Case Manager provides case management services to clients, draws upon clients’ strengths to inform service planning, advocates on behalf of clients, collaborates with other service providers, and manages crisis situations. This position provides administrative support to programs by maintaining client files, entering data, and completing required documentation in compliance with multiple contracts. Additional duties include intake, service planning, rapport building, monitor client’s progress, group facilitation, and providing resource referrals relevant to the client’s action plan.
RESPONSIBILITIES
- Provide case management services and coordinate services with other agencies.
- Identify and leverage clients’ strengths as part of service planning to help clients achieve their self-defined goals.
- Work with teammates and other support staff to ensure fidelity of the Strengths Model of Case Management is adhered to and considered in interaction with and documentation of client-case manager engagement.
- Develop and maintain positive working relationships with community contacts, such as referral sources, landlords, and other service providers.
- Collaborate with various community programs and agencies to advocate for client population needs and provide appropriate referrals; Keep apprised of available community resources.
- Regularly and effectively assess and manage crisis situations; decide on appropriate response in crisis situations and act in accordance with standards and laws as indicated.
- Meet with individual clients to establish a safe, healthy relationship for learning, problem-solving, and participation in case management and community activities.
- Maintain case records and documentation as appropriate, including service plans, assessments, progress notes, intake reports, and incident reports.
- Set up utility accounts in LifeWorks’ name for clients, review previous rental and utility arrears, and negotiate late fees on behalf of clients.
- Analyze barriers and challenges as they arise and deliver safe, effective, and youth-focused solutions that are in accordance with LifeWorks’ policy and philosophy.
- Support and partner with youth and actively engage in the community alongside clients as necessary and indicated by client’s self-defined goals.
- Communicate with members of the community, colleagues, and clients effectively and efficiently.
- Prepare for and actively participate in supervision meetings and all other required meetings or trainings.
- Transport clients to agencies and services, as needed.
- Other duties as assigned
QUALIFICATIONS
- Requires a Bachelor's degree in social or behavioral sciences or administrative field.
- Requires 2 years relevant experience with youth; or equivalent combination of education and experience.
- Experience with databases; intermediate level experience with Outlook and Word required.
This position earns a competitive rate and benefits including 3 competitive health insurance options, including an option that is no cost to the employee, dental, vision, a 403 (b) retirement plan with company match, a discounted membership to Gold's Gym, 11 paid holidays a year and a PTO benefit where a new hire starts accruing time immediately. If this sounds like the right opportunity for you, apply today!