Network Operations Center Technician
Help the Division of Information Technology keep watch over its hundreds of IT systems and networks by applying to become a Systems and Network Control Center Technologist. We are the ones who are paying attention at all hours of the day and night, 24/7/365, to anything that might impact the successful delivery of critical IT services and network connectivity. Our reach extends beyond the boundaries of the UW Madison Campus all the way past the boarders of the State of WI. We help orchestrate incident response and provide helpful communication to end users to ensure everyone knows what is going on. Join our team today!
Under the limited supervision of the Manager of the Systems and Network Control Center Group (SNCC) within the Systems Engineering and Operations (SEO) Department of the UW-Madison Division of Information Technology, the Network Operations Center Technician monitors critical network and hosted systems elements and engages in proactive network and hosted systems monitoring, responds to incidents and notifies and escalates to appropriate staff, performs Hostmaster duties, limited storage systems housekeeping and Enterprise Resource Planning support work.
POSITION VACANCY LISTING
PVL # 248693
NETWORK OPERATIONS CENTER TECHNICIAN II
JOB SUMMARY
Monitors critical network and hosted systems elements and engages in proactive network and hosted systems monitoring. Responds to incidents and notifies and escalates to appropriate staff. Performs Hostmaster duties and complex storage systems and enterprise resource planning (ERP) support work. May work shifts independently and provides oversight and training to lower level technicians.
ESSENTIAL RESPONSIBILITIES
- 25% Monitors local and wide area networks using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols
- 25% Monitors hosted systems using a variety of vendor supplied, off-the-shelf, and custom built tools and addresses alerts according to established protocols
- 30% Monitors multiple communications channels including chat rooms, email, and telephones for information and updates related to incident response or planned state changes to systems that would require adjustments to normal response procedures
- 10% Makes necessary changes to the campus domain name system (DNS) system following established industry standard Hostmaster protocols based on customer requests
- 5% Makes necessary changes to enterprise storage systems based on established protocols and requests
- 5% Makes necessary changes to enterprise resource planning applications based on established protocols and requests
EDUCATION
Preferred
Bachelor's Degree
Knowledge and Skills Required
-Operational knowledge or equivalent education of:
- Gigabit Ethernet network hardware, architecture, design, and operation
- Local Area Network and Wide Area Network/ATM hardware, architecture, design, and operation
- Various UNIX, Linux and Windows Operating Systems
- Network troubleshooting tools such as Ping and Traceroute
-Possess a customer service oriented attitude with service partners, a commitment to equity, inclusivity and diversity within the workforce and effective interpersonal, written and oral communications skills.
Knowledge and Skills Preferred
-Operational knowledge of application monitoring tools such as HP OpenView Operations and Nagios
-Operational knowledge of a formal incident tracking system such as Cherwell ITSM Software
-Operational knowledge of automated batch processing tools such as Tivoli Workload Scheduler/Tivoli OPC.