Customer Contact Specialist
Job Description
Caliber Home Loans, Inc. is one of the nation's fastest-growing mortgage lenders. We didn't move into the fast lane because of clever marketing campaigns or flashy television ads -- our talented employees worked hard to help us rise to the top of our industry.
Here at Caliber, we've replaced the stereotypical corporate culture with a casual "dress for your day" work atmosphere that promotes creativity and a collaborative environment that allows our team members to thrive.
POSITION SUMMARY
The Customer Contact Specialist is responsible for generating potential customer leads from outbound telemarketing, internet sourcing, referrals, and other sources for escalation to the licensed Consumer Direct Loan Consultant.
RESPONSIBILITIES
- Place outbound calls to potential customers with intent to generate leads.
- Maintain regular call-log reporting.
- Generate customer interest in Caliber loan products for handoff to a licensed Consumer Direct Loan Consultant for next steps in the loan process.
- Promote the Caliber brand and support efforts that enhance the brand.
REQUIREMENTS
- Bachelor’s Degree or equivalent experience preferred.
- Strong interpersonal, oral and written communication skills.
- Ability to multi-task and work independently in a fast-paced environment.
- Time management, prioritization, and organizational skills.
Our employees demonstrate the Caliber Ways of Work (WOWS) every day through:
- Collaborating Contagiously
- Caring Fiercely
- Doing the Right Thing
- Leading Thoughtfully
Caliber benefits and perks will WOW you!
Our benefits package includes: comprehensive medical, dental, and vision insurance, short-term and long-term disability, 401(k),10 employer-paid holidays, as well as numerous employee discount programs.
We are proud to be a military-friendly employer and provide paid leave during military assignments for employees who serve in the Guard or Reserve.
Employees who work at our Coppell headquarters experience additional perks that include: standing desks, complimentary coffee and tea stations, an on-site gym and activities center with ping-pong and pool tables, and an in-house café.
Caliber is an equal opportunity employer.