Desktop Support Specialist

About Us: Priority1 is a non-asset-based logistics brokerage provider that introduces proprietary technology to small and medium shippers to aid them in managing their transportation spend more efficiently. We leverage our volume of over 800,000 annual shipments to create unique partnerships with asset-based carriers in the North American freight market. Our industry-leading technology and group purchasing power provide our customers with the necessary tools to control their freight and transportation costs while improving visibility into their distribution network.

Resolve tickets through Prority1’s ticketing system.

· Analyze and resolve potentially complex end-user hardware, software, and connectivity issues;

· Support Window Servers corporate policies, procedures, and best practices;

· Provide advice and guidance to colleagues regarding incidents;

· Explain and document technical issues in a clear way for employees;

· Proactively help team members/make suggestions to improve practices;

· Install, configure, test, maintain, and troubleshoot end-user workstations and related hardware and software;

· Identify, log, and resolve technical problems with software applications;

· Follow-up on equipment delivered to other sites and ensure equipment is received and set up properly;

· Interacts with users to understand and document all IT issues;

· Take immediate actions to resolve technology service disruptions when they occur;

· Ensure incidents impacting technology availability are resolved within policy standards;

· Other duties as assigned.

Requirements:

· Knowledge of TCP/IP, DHCP, DNS, VPN, and network fundamentals;

· Thorough understanding of Microsoft Office suite, specifically Office 2016 / 365;

· Intermediate knowledge of Active Directory;

· 1-2 years of experience with Active Directory (Adds, Moves, Changes, etc.); Admin level is not required;

· 1-2 years of experience providing technical support in Windows Environment (8, 10), such as password resets, exchange, hardware, and software issues;

· 1-2 years of experience supporting iPhones and hot spots;

· Standard PC Software support experience;

· 1+ years of enterprise desktop support experience in a commercial or government environment;

· 1-2 years IT experience is required

Pay & Benefits:

· Base Salary of $35,000-$45,000 DOE

· 100% Paid Family Medical Benefits

· Historically 15% of your annual income goes into a profit share

· Unlimited Growth Potential

· Short Term Disability

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.