Dispatcher
Under general supervision, assigns drivers and vehicles to deliver customer orders according to delivery schedule; directs drivers by two-way radio; may establish service or delivery routes for regular customers.
- Confers with customers and/or sales staff to determine desired delivery times; creates delivery schedule to assist drivers and material handling staff in planning work activities.
- Maintains record of mileage, fuel used, repairs made and other delivery-related expenses.
- Responds to customer concerns/questions regarding deliveries; expedites or locates missing, misrouted, delayed or damaged merchandise.
Requirements: Bachelors degree and or two (2) years of related experience, or an equivalent combination of education and experience.
- Working knowledge of company’s policies and procedures related to scheduling, and dispatching.
- Knowledge of DOT or other requirements regulating work activities.
- Customer service orientation.
- Ability to organize multiple activities for self and others and coordinate completion of tasks.
- Proficiency in Microsoft Office Suite.