Contractor Care Representative- San Jose

Job Summary: The Contractor Care Representative will manage the contractor experience by providing world-class customer service from offer through re-deployment. The Contractor Care Representative is responsible for ensuring our contract employees receive superior support in relation to all job-related questions, concerns or issues. The CCR will work with all appropriate Aerotek support groups to address contractor questions and requests. Such support groups include, but are not limited to: FSG, HR, etc. 

·       Establish regular contractor service touchpoints: 1st day, 1st week, and every 30 days after. Touchpoints should be focused on seeking feedback from contractor on satisfaction of the assignment and applicability of job match. 

·       Act as the main point of contact for contractor issues and concerns at select accounts and serve as the liaison between the contractor and RPL’s practice.

·       Maintain thorough documentation on contract employees in applicant tracking system (Connected)

·       Refer contractors for any future rehire opportunities to the aligned recruiter with applicable job requirement / opening.

·       Generate referrals

·       Act as a liaison between candidate and FSG, CCR assists recruiters with the completion of contractor onboarding, as needed

 

·       N/A