Supporter Acquisition and Retention Administrator

Summary

 

The Supporter Acquisition and Retention Administrator provides support for direct response marketing campaigns; mainly focused on direct mail, but the ultimate goal is to optimize overall supporter experience for mass market supporters. You will ensure all creative & data for various packages and programs are accurate, executed in a timely manner and that we are utilizing operational best practices. You will also assist updating results on a regular basis and support peer benchmarking efforts to assist in building a highly engaged audience that will drive a movement of millions.

 

 

 

What You’ll Be Doing (Essential Duties)

 

 

 

Overall Campaign Support (35%):

 

• Participate in all strategy meetings.

 

• Support day-to-day operational execution of direct response marketing campaigns; mostly as it relates to direct mail.

 

• Coordinate production schedules with printers, creative agencies, data processor and internal stakeholders with the purpose of ensuring campaigns are executed successfully and timely.

 

• Support team to streamline processes and maximize operational effectiveness

 

• Coordinate mailing elements as needed (P.O. boxes, postage, vanity URLs, etc.)

 

 

 

Creative & Data Process Support (35%):

 

• Track all creative updates and changes, and facilitate the flow between Save the Children and external vendors/internal departments.

 

• Ensure coding on creative elements is accurate and that all guidelines are being followed for successful execution at the lettershop.

 

• Obtain project/campaign/material legal approvals by acting as lead contact and knowledge base for legal approval process.

 

• Support with setup of campaign matrix and setup of appeals and data requests to our IT department

 

• Support merge/purge and lettershop instructions and ensure all data processing and scheduling of campaigns is executed successfully and accurately with high operational performance and efficient agency interdepartmental collaboration

 

 

 

 

 

Operational Support (20%):

 

• Receive, code and facilitate processing invoices

 

• Keep expense tracker up to date

 

• Report, as needed, budget updates to key stakeholders

 

• Update/maintain results reporting on a regular basis

 

• Stay abreast of best practices by supporting peer benchmarking efforts

 

 

 

Complete ad-hoc assignments as assigned (10%):

 

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Required Qualifications:

 

• Minimum of a high school diploma or equivalent, plus at least one year of relevant experience.

 

• Demonstrated time management skills and abilities to support work under multiple and sometimes competing deadlines

 

• Demonstrated ability to communicate and collaborate successfully with individuals and teams at all levels, both internal and external

 

• Professional proficiency in MS Office Suite and Adobe Acrobat

 

• Professional proficiency in spoken and written English

 

• Demonstrated commitment to creating and fostering an environment of diversity, inclusion, and belonging

 

 

 

Why you should join the Save the Children Team…

 

  

 

Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, pet insurance, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more.   

 

  

 

Click here to learn more about how Save the Children US will invest in YOU!  

 

 

 

About Save the Children

 

 

 

Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share. 

 

  

 

Our work for children and their families requires that we commit—at every opportunity—to work together to identify and dismantle persistent systemic and structural racism, inequality, and any other forms of discrimination in this country and beyond. As an anti-racist organization, Save the Children will not tolerate discrimination in any form—in our employment practices, amongst our staff, in our leadership or toward the people we serve. We stand in solidarity with all people to fight for equal rights, justice, inclusion, and belonging. 

 

  

 

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws. 

 

  

 

Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation.  

 

  

 

Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.  

 

 

Our work for children and their families requires that we commit—at every opportunity—to work together to identify and dismantle persistent systemic and structural racism, inequality, and any other forms of discrimination in this country and beyond. As an anti-racist organization, Save the Children will not tolerate discrimination in any form—in our employment practices, amongst our staff, in our leadership or toward the people we serve. We stand in solidarity with all people to fight for equal rights, justice, inclusion, and belonging. 

  

We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws. 

  

Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation.  

  

Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.