Medical Coordinator
Sunny Glen Children's Home Job description
Job Title: Medical Coordinator
Department: Medical
Supervisor: Lead Medical Coordinator
FLSA Status: Exempt
Prepared Date: 07/12/21
Summary
The Medical Coordinator is part of the team concept in the non-clinical setting for the delivery of health services at UC Programs. The MC is devoted to the delivery of medical care in our setting with an emphasis on disease prevention and health maintenance. This individual works closely with the Director of Medical Services, Medical Providers, Medical Coordinators, Program Directors, Assistant Program Directors, and other related departments.
Essential Duties and Responsibilities
Provide health management, effective communication, and leadership in the execution and direction of quality services to youth, staff, and medical service staff. Must be sensitive to the needs of the youth.
Manage and monitor the delivery of services to patients ensuring compliance in the performance of all aspects of youth care in accordance with Company policy and procedures, State and Federal guidelines.
Prepare youth for examinations and record the medical intake, take vital signs, height, and weight. Initiate routine lab tests after triage of youth such as pregnancy tests.
Assist the medical provider staff with examination procedures when needed such as patient screening and triage.
Administer medications under the provider's orders, except I.V. medications.
Update youth charts in regard to allergies, medication use, and immunization history at each visit.
Administer immunizations understanding orders from the provider. Phlebotomy-Obtains blood specimens by performing venipuncture, finger sticks, and implant PPD when necessary.
Educate and counsel youth concerning their disease, treatment, and prevention of disease.
Answer youth's questions after consultation with the provider or as per established procedures in that regard (to include but not limited to: health questions, medication refills, and lab results.)
Continually assess areas of improvement and develop plans and evaluation criteria for such.
Oversee and direct all youth care staff to ensure adequate monitoring. Ensure delivery of safe and efficient quality care. Assist in health education classes when necessary.
Obtain, compile, and maintain medical files on each intake. Ensure proper daily documentation in the database and maintain a hard copy of required documents and medical records.
Schedule and comply with required medical appointments and timelines. Respond and comply with individual emergency medical needs immediately.
Maintain and review an accurate and complete list of medical supplies, prescribe medications, and over-the-counter medication. Order medical supplies, and medication when necessary.
Collect, maintain, and submit weekly, monthly, quarterly, and annual reports to the supervisors.
Facilitate and conduct self-administration of medication and side effects training to employees as required.
Provide a fail-safe plan with medication count, label accuracy, and self-administration of medication, including over-the-counter drugs.
Schedule and provide transportation when is needed to clients on medical appointments with assistance from other staff when necessary.
Submit, review and follow up all the Significant Incidents Report regarding Medical Issues.
Participate in Quality Improvement as required.
Able to react to change productively and handle other essential tasks as assigned.
Develop and maintain effective communication and working relationships with staff, co-workers, physicians, and youth.
Develop and expand medical, specialty, and dental services with local providers.
Maintain Health Information Privacy HIPAA
The ability to maintain control and work under pressure to meet deadlines.
Ability to travel and support other program sites when necessary.
Other duties as assigned
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how a job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development.
Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
Business Acumen - Understands business implications of decisions; aligns work with strategic goals.
Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources.
Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities.
Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation.
Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities.
Personal Appearance - Dresses appropriately for the position; keeps self well-groomed.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary, to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan.
Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.
Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Completes work in a timely manner.
Safety and Security - Observe safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly.
Qualifications
Licensed Vocational Nurse (LVN) or Licensed practical nurse (LPN) or Pediatric Licensed Practical Nurse (PEDIATRIC LPN) and Licensure according to State requirements.
Must have graduated from an approved LVN nursing program.
Must have passed the appropriate VN/PN NCLEX Exam approved by the Texas Board of Nursing.
Minimum 1 year of full-time direct service delivery experience.
Must possess medical assessment and treatment skills with diverse populations of children/adolescents.
Must possess the ability to train staff, prepare reports and recommendations for medical and administrative use, and can work with youth in community-based programs, clinics, hospitals, public health departments or federal agencies. Must embrace cultural diversity awareness.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Bilingual. (Spanish/English) Ability to read, analyze, and interpret common scientific technical journals, financial reports, and legal documents.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to communicate and respond to common inquiries or complaints at an effective level with both clients and staff from a variety of disciplines.
Ability to carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include planning, assigning, and directing work; appraising performance; addressing complaints, and resolving problems.
Valid Driver’s License
Education and/or Experience
One year employment experience in the child welfare field working with children and/or adolescents in a social service setting.
Active, unrestricted Licensed Vocational Nurse (LVN), Licensed Practical Nurse (LPN) or Registered Nurse (RN) in the state of Texas.
Bilingual in English and Spanish required.
Valid Driver’s License.
One year of full-time experience in a hospital, clinic, medical record department, or physician's office preferred.
Must be 21+ years of age or older
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Strong communication skills are important. Bilingual is (English/Spanish).
Certificates, Licenses, Registrations
Valid Texas Driver's License with an excellent driving record
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion. The employee must be able to multitask.
Work Environment
The characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment.
Notes
All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children's Home is recognized.
Sunny Glen is an Equal Opportunity Employer (EOE). Employment selection and related decisions are made without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, sexual orientation, and other statuses protected by law.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.