Field Application Engineer
Under minimum supervision, provide technical support for products and applications to key accounts and sales channel personnel. May also develop and/or deliver technical training to customers, distributors and MEAU personnel on all Mitsubishi products.
Position Duties and Responsibilities:
Activity & Essential Function Identification
- Provide technical support for products and applications to sales channel personnel and key accounts. May also develop and/or deliver technical training to customers, distributors and MEAU personnel on all Mitsubishi products.
- Provide on-site application engineering and product consulting.
- Serve as the escalated technical resource (subject matter expert [SME]) to Diamond Elite distributors.
- Maintain technical documents and documentation on MEAU products, as assigned.
- Develop technical/application notes where applicable, detailing start-up procedures of new products.
- Maintain current knowledge of new products and applications, through self-study, hands-on testing of demo units, and seminar attendance.
- Provide technical product and solution training and demonstration to customers, distributors and MEAU personnel on Mitsubishi products. Actively identify opportunities for custom training classes.
- Deliver presentations to external organizations or entities.
- Document activities and support data in CRM.
- When approved perform service support startup and project work.
- Serve on a rotating basis as telephone support engineer per the Technical Call Center (TCC) schedule (approximately two weeks per year).
- Perform other duties as assigned.
Supervisory / Management Responsibilities
- No direct reports.
Travel Requirements
- 25-50% Travel for training and application support within North America.
Essential Education, Skills and Experience
- BS in Electrical or Computer Engineering or equivalent experience.
- 3+ years of application experience with industrial automation products.
- Experience with PLC, VFD, HMI, Servo, Control Networks and other industrial automation applications.
- Ability to develop and maintain in-depth, up-to-date technical knowledge, including the latest MEAU products, and to serve as escalated technical resource (subject matter expert [SME]).
- Technical writing skills.
- Project management skills.
- Ability to operate effectively as part of a team.
- Customer service and phone skills.
- Professional, patient, positive, confident communication style and attitude.
- Ability to write and perform technical product and solution training for groups.
- Organization skills, i.e. for documents, demos, work area and time management.
- Must be able to work flexible hours.
- Local candidates only.
Beneficial Education, Skills and Experience
- Strong background in PLCs, VFDs, HMIs, and networking, process control and IEC 1131 programming standards is preferred.
- Some experience with PC hardware and software required with specific experience in industrial applications is preferred.
- Ability to discuss and analyze customer application requirements on phone or in person.
Physical, Environmental, Cognitive Requirements
- Must be able to stand or sit for prolonged periods (50% of the time).
- Must be able to occasionally telecommute or work remotely.
- Must be able to uphold the stress of travelling.