Field Service Technician (Remote)
Company Description
Syntegon Technology is one of the leading suppliers of process and packaging technology. At over 30 locations in more than 15 countries worldwide, a highly-qualified workforce develops and produces complete solutions for the pharmaceuticals, food, and confectionery industries. These solutions are complemented by a comprehensive after-sales service portfolio. A global service and sales network provides customers with local points of contact. Syntegon Technology has operations globally and is responsible for the successful expansion of the service business in North America for Packaging Technology.
Job Description
Position Summary:
Responsible for installation, testing, analyzing, maintaining, repairing and training on Packaging Equipment and associated products at customer sites. Provide customers with excellent technical customer service and ensure complete satisfaction.
Key Responsibilities:
Essential Functions:
• Provide field service repairs, installations and training at our customer sites.
• Train customers on proper operations, machinery updates/modifications, and maintenance and safety rules of packaging machinery.
• Coordinate development activities and upgrades related to improving machine functionality.
• Assist production with final machine testing and checkout.
• Provide support to multiple stakeholders (customers, sales and other product line departments) on all aspects of operating control systems, equipment and machinery.
• Participate in internal, external and vendor training in order to maintain technical expertise and proficiency on all packaging equipment and applications.
• Work in tight quarters; on top of and underneath equipment. Stand, stoop, kneel and bend continuously while working on equipment (66% of the time).
• Must be able to lift up to 50 lbs on a regular basis.
• Travel extensively on short notice in North America and Internationally which requires proximity within 50 miles of a major metropolitan airport.
• Up to 80% travel required.
• Submit to safety, background and drug/alcohol testing as required by customers.
• Must use personal protective equipment as necessary.
Qualifications
Basic Requirements:
Must possess a minimum of a 2 year Packaging Machinery degree and have at least 2+ years of work experience in the packaging industry including experience with at least one Bosch model Wrapper, Robot, or Carton erector/loader/closer
Preferred Qualifications:
• Experience installing and troubleshooting PLC motion control software and hardware including experience in repair/maintenance of capital equipment or electronics such as servo drives, HMI’s and programmable controllers.
• Strong Interpersonal, written and verbal communication skills
• Customer service focus
• Strong PC skills including Microsoft Office programs
• Ability to work independently
- German Speaking Skills a plus
The welfare of our employees’ matters to us. Therefore, Syntegon offers a generous and attractive benefits package that meets our employees’ needs.
Benefits:
- 401(k) – attractive employer match
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short- and Long-Term Disability Insurance – Employer paid
*Union varies
- Identity Theft Insurance – Employer Paid
- Education Assistance Program
- Paid Time Off
- Employee Assistance Program
- Accident Insurance
- Critical Illness Insurance
- Hospital Indemnity Insurance
Additional Information
The expected compensation range for this position is between $65,000 – $100,000 based on a full-time schedule.
Compensation for roles at Syntegon varies depending on a wide array of non-discriminatory factors including but not limited to the specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary + bonus (if applicable) + benefits.