Customer Service Representative

Customer Service Representatives (CSR) in Field Offices play a vital role delivering Social Security benefits and services to the public, both in-person and over the phone. As a CSR, you would be responsible for providing the public with information about SSA’s programs and services, reviewing and evaluating information to determine eligibility for the benefits SSA administers, and updating records using SSA’s computer systems.

REQUIREMENTS & QUALIFICATIONS To qualify, you must be a U.S. citizen and have excellent communication, organization, prioritization, learning, typing, written and people skills. We consider additional qualifications such as experience, education, or a combination of experience and education. Visit the link below to read the qualifications for this position and other entry level positions: Entry Level Position Qualifications (https://www.ssa.gov/kc/forms/Qualifications_for_Entry_Level_ Positions.pdf)

SALARY & ADVANCEMENT Entry into these positions is at the GS-5, GS-6 and GS-7 level with career ladder advancement opportunity within the position to the GS-8 level. Salaries are competitive and include locality adjustments based on the job location.

SSA offers promotion opportunities and a wide variety of positions in our numerous offices across the country.

GREAT BENEFITS: Earn 13 paid vacation days a year, then »20 days a year after 3 years » 26 days a year after 15 years Earn 13 paid sick days each year, 11 paid Federal holidays, 12 Weeks of Paid Parental Leave

Health benefits including medical, dental, and vision; and access to flexible spending accounts, Life insurance 

Pension benefits under the Federal Employees Retirement System Optional Thrift Savings Plan (similar to a 401K). The government matches your contribution up to 5% of your salary 

Flexible work schedules Potential overtime opportunities Potential telework opportunities Eligibility for the Public Service Student Loan Forgiveness Program