IT Plant Systems Analyst (On-site)

Are you interested in joining our Global IT team and be part of a diverse group of IT professionals?  Schreiber Foods is looking for a Global Plant Systems Analyst located at our manufacturing facility located in Smithfield Utah.

In this role you will be responsible of our technical infrastructure, working with peers across the Americas, Europe, and Asia to set standards and support IT related systems. Responsibilities include workstations, mobile devices, servers, network infrastructure and attached equipment. Customer service and communication skills are a must while providing end user support of our windows-based computing systems. Maintaining our equipment at peak performance to guarantee minimum downtime and maximum efficiency In our office and production areas. Stepping up when challenges arise, you’ll be the strategist ensuring everyone stays informed, coordinating resources through outages, system upgrades and improvement projects. Collaborating with your IT peers across the globe, you'll safeguard and optimize the technology that powers our manufacturing operations, focusing on performance, availability, and system security.  Technology progresses at a rapid pace, so a high aptitude for learning technology along with the ability to adapt to that ever-changing landscape are critical for this position.   

New or upcoming graduates are encouraged to apply!

What you’ll do:

Tactical / Technical

• Provides support and follow-up to partners with hardware, phone, or other identified IT support items or process issues.
• Identifies and addresses trends in support issues and corrects the root cause or works with the right team to do so.
• Diagnoses, repairs, installs, performs, or facilitates upgrades on IT supported software and hardware according to Schreiber Foods’ standard operating procedures.
• Focuses on proactive support and directing that work to the proper support teams.
• Maintains communications with partners during the resolution process, while ensuring there is ownership of the issue.   
• Utilizes the Service Management tool to enter, issues and requests.  Updates until complete.
• Communicates system outages to those affect at assigned plant(s).
• Rolls out new processes, hardware, or software.   
• Works with contractors and engineers to ensure Schreiber Foods policies are understood and followed.
• Provides 24x7-support for plant/region as needed

Strategic

• Participates in or leads small-medium IT projects.  Uses the Schreiber Foods Enterprise Project Management tools and processes.
• Utilizes the service management tool to provide trend analysis and recommendations for improvements.
• Works with Global IT teams to provide IT solutions to plant engineers to meet their requirements for each initiative.
• Communicates updates to the right audiences at the plant.
• Supports Global IT strategic initiatives.
• Understands the needs and requirements of the customer.  Documents, evaluates options, pros/cons and makes recommendations.
• Creates IT documentation for plant support processes.
• Follows and demonstrates an understanding of information technologies processes and best practices.
• Remains current in field by taking classes and doing research.   

Leadership

• Seeks opportunities for improvements. Pursues and implements.
• Displays Schreiber Foods Partner Qualities.  
• Provide feedback and collaborates with others in ITPS, Global IT, and the plants in order to build stronger teams.  Raise and resolve.
• Acts as an advocate for our partners in terms of their needs for technology.
• Keeps the plant leaders up-to-date on IT projects, changes and value provided.

What you need to succeed:

• Bachelors degree in IT, Computer Science or related field plus 1 year of experience; OR an Associate's degree in IT, Computer Science or related field plus 2 years of experience.
• December 2023 graduates or upcoming May 2024 graduates, your extracurricular activities may count towards experience, we invite you to apply!
• Ability to communicate effectively – written and verbal.  English is required.
• Excellent customer service skills and positive attitude.
• In depth knowledge of MS Office applications.
• Be able to handle multiple tasks simultaneously and be able to prioritize tasks and projects based on business needs.
• Be able to influence in order to make improvements.
• Strong in initiative is a must.