Software Training Specialist
Responsibilities
- Create Training Videos and Training Guides - Product Videos for Desktop and Mobile Apps including Voice Over
- Prepare Training Material (presentations, worksheets, etc.)
- Execute Training Sessions, Webinars, Workshops, etc. in groups or individually
- Collaborate with the technical team to create online Newsletter, FAQs, and/or Knowledge Base
- Communicate the changes in a release with the clients in “User’s Language”
- Curate content such as Marketing Email and Text messages
- First level Support. Troubleshoot basic problems with the software using FAQs or an existing Knowledge base. Defer to the technical team in case of difficulties in finding a solution.
- Marketing assistance. Create promotional content that can be used in social media, email marketing, or blogs.
Required Skills
- Outstanding communication skills
- Knowledge of Media Production and Editing
- Enthusiasm for Learning
- Experience as a Technical Trainer
- Experience in designing technical course content
- Working knowledge in MS Office (especially Powerpoint)
Preferred Skills
- Knowledge of software design tools such as Captivate, Camtasia, Articulate, Adobe eLearning Suite (including Photoshop, Audition, Flash, Dreamweaver, Bridge, Media Converter, etc.)
- Business Software CRM experience