Customer Service Representative

Customer Service Representatives (CSRs) in the Teleservice Center work in a fast-paced call center environment. The position entails answering unscreened, continuous calls for extended periods, except for breaks and lunch, from the public in an effective, professional, and timely manner through the Agency’s National 800 Number Network.

Social Security has a diverse customer base encompassing various socioeconomic and educational backgrounds.  CSRs determine the nature of the call and provide information or take action on SSA laws, rules, regulations, and the Medicare program in a courteous and respectful manner.  CSRs are required to use emotional maturity to handle challenging calls.  CSRs are required to use basic computer skills to operate equipment and use various software applications.