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Student Support Advisor

Stride, Inc.
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The Advisor is the primary point of contact for assigned students/families for non-instructional matters. The role helps foster a high touch approach to educational support and exhibits a commitment and desire to provide the best experience possible for students and families. The role empowers families to increase their involvement and assist in their student’s education, facilitates engagement in school activities and provides clear and consistent communication regarding school expectations and activities.

The Advisor is responsible for increasing student and Learning Coach engagement within the school to drive improved academic growth. The role is committed to providing consistent support throughout the student experience.

 

K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better.

 

Passionate Educators are needed at the Stride K12 partner school, North Carolina Virtual Academy (NCVA). We want you to be a part of our talented team!

 

The mission of North Carolina Virtual Academy (NCVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!

 

 

ESSENTIAL FUNCTIONS:   

  • Oversee a caseload of students assigned by the school to increase engagement (e.g., monitoring student log in, class attendance) through intervention (e.g., Learning Coach training, catch up sessions, time management).
  • Provide consistent proactive support to students using data resources.
  • Provide support to students and Learning Coaches through the Onboarding (Strong Start) experience.
  • Serve as primary point of contact between students and Learning Coaches and teachers and/or school administration.
  • Pursue and apply continuous education and training to increase efficacy with the dynamic needs of their students and Learning Coaches

 

Certificates and Licenses: None required

 

Residency Requirements: Must reside in North Carolina

 

REQUIRED QUALIFICATIONS:   

  • Bachelors degree AND
  • Two (2) years of experience in education OR
  • Equivalent combination of education and related experience
  • Ability to pass required background check.

 

DESIRED QUALIFICATIONS: 

  • Strong written and verbal communication skills.
  • Excellent problem-solving skills.
  • Organizational skills, multi-tasking abilities.
  • Adaptable and comfortable in a fast-paced work environment.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); Web proficiency.
  • Familiarity with the online learning experience.
  • Ability to travel 25% of the time.
  • Four (4) years of college education.
  • Experience working with the proposed age group.
  • Experience supporting adults and children in learning and the use of technology.
  • An ability to learn new technology tools quickly (ex. database and web-based tools).

 

Compensation & Benefits: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level.  Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections.  Offers will typically be in the bottom half of the range. 

 

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This is a home-based position that may require one or more days a week in the office as determined by the supervisor.  The noise level in the office is usually moderate (computers, printers, light foot traffic).  

 

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.  All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. 

 

 

 

Job Type

Board Employee

 

 

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works.  It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.

 

Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.

 

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)