FULL TIME- Front Office Assistant

Austin’s Communication Station is a very busy family-owned pediatric speech and occupational therapy clinic in Central Austin currently looking for a full-time Office Assistant who has a love for children with special needs and their families. Our staff is like a family as we truly care for every one of them. A genuine desire, motivation, and passion for our children and their families is required!

The ideal candidate will be self-motivated, detail-oriented, energetic, able to follow directions, and highly organized. This position requires being a team player and having outstanding writing, editing, data entry, and proofreading skills. The ability to prioritize and handle multiple projects simultaneously is also highly valued. The position involves scheduling, parent interactions, cleaning, and supporting the overall clinic.

Must be able to work Monday-Thursday 8 a.m. to 7 p.m.

Required Skills and Experience:

• Must be extremely detail-oriented and able to follow through with all tasks assigned
• Strong customer service skills
• Must have two or more years of medical front-office experience
• Professional appearance and attitude
• Excellent attendance and punctuality
• Self-starter with the ability to work without constant supervision
• Must be flexible and willing to learn new things
• Ability to efficiently navigate and learn new EMR systems
• Able to manage and use a strategic approach to scheduling
• Able to communicate clearly and with sensitivity to clients and families, as well as with the ACS team
• Out-of-the-box thinker
• Accept and learn from constructive feedback
• Must be able to multi-task
• Strong organizational skills and reliable problem-solving skills
• Able to work in an active pediatric clinic environment
• Able to sit, climb, balance, stoop, kneel, crouch, crawl, and efficiently navigate situations involving active children.
• Able to lift and/or move up to 50 pounds occasionally
• Basic understanding of medical terminology and benefits
• Proficient with Microsoft Excel, Microsoft Word, and Microsoft Outlook
• Must have a reliable means of transportation
• Willingness to complete a background and drug test prior to employment

Primary Responsibilities:

• Answer phone calls, schedule appointments, track overall clinic schedules, check in clients, and collect patient payments
• Fax reports to physician offices
• Collect and accurately enter client’s data in the electronic medical records system
• Maintain client confidentiality according to HIPAA standards
• Maintain organization and cleanliness of clinic
• Maintain inventory of supplies and order supplies as needed
• Accurate filing of patient records and distribution of correspondence/mail/email for clinic
• Insurance benefit verification and authorization management
• Work closely and cooperatively with front office staff to handle front office responsibilities
• Collections account management for past due accounts
• Therapy staff admin support
• Perform other miscellaneous administrative support tasks as assigned

We look forward to hearing from you!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• No nights
• No weekends

Supplemental pay types:

• Bonus opportunities