EMR Associate Client Success Coach
Job description
Aesthetic Record is a HIPAA-compliant Electronic Medical Records (EMR) system and complete Practice Management solution created for Medical Spas, Dermatology, Plastic Surgery and Wellness Clinics. We integrate full charting capabilities with HIPAA-compliant, fully integrated Telehealth, high-quality before and after photos and videos, complete point-of-sale transacting, full online booking, inventory & supply chain management, patient loyalty administration, 3rd-Party CRM integration and end-to-end key performance indicator (KPI) reporting. In addition, Aesthetic Record operates the Aesthetic Record Marketplace, Aesthetic Next, For The Record podcast, LeadAR, Aesthetic Next Productions, & AR Sync.
About this role:
We are looking for an ambitious, energetic, flexible Associate Client Success Coach to join our team! You must have a desire to constantly learn and be eager to develop your knowledge, and project-management (PM) skill set. We are a technology company, so you must be tech-savvy and have the personal initiative to keep up in a very fast-paced environment.
Your Impact & Contribution
As an Associate Client Success Coach you will manage relationships with our clients, improve customer satisfaction, onboard new clients, and help them resolve issues. You will also be empowered to help us evolve by owning critical process improvements and leading special projects.
In addition, you will be responsible for jumping in and helping with additional tasks when needed - we thrive on a start-up culture, so everyone works closely together!
Your Professional Learning Journey
This is an invaluable learning opportunity to be a part of the two fastest growing segments in the US: Technology and Aesthetics. As part of Aesthetic Record, you’ll work hand-in-hand with some of the country’s largest Medical Spas learning the daily operations of a thriving industry. You will also work closely with corporate sales, underwriting and technology teams at each of our third-party partners. Additionally, you’ll have unlimited access to learn and work alongside our leadership team who can share the ins-and-outs of creating a profitable, thriving tech start-up and are looked upon as thought leaders in the Aesthetic industry as a key member of our growing technology platform, you will be integral in tripling Aesthetic Record’s market share and launching several large initiatives in the next year. Lastly, if you are eager to understand the latest developments in technology and software innovation or are ready to get a crash-course MBA in sales, marketing and finance, you can experience both!
Key Responsibilities:
- Provide solutions for customers by clarifying the customer's concerns, determining the cause or obstacle, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Must love to teach and train customers. Your day to day focus will be on training customers on how to use the system and helping them to architect and organize their data.
- Must be able to perform root cause analyses and then provide the best solution for the customer based on offers that Aesthetic Record and LeadAR encompass.
- Maintain a sense of urgency to solve customer requests but also do so with attention to detail and in the best interest of the Company.
- Build trusting, sustainable client relationships through open and interactive communication.
- Experience in a performance-based culture where job duties are linked to metrics and results, and continuous performance improvement is the norm.
- Strong time management and organizational skills. You will be working on multiple projects across multiple clients with deliverable dates.
- Technologically savvy - experience working with software programs, apps, and a general aptitude for technology.
Required Skills:
- Associates Degree or higher
- Demonstrated ability to take initiative and work independently as well as in a team environment.
- Competitive nature. You’re driven to be the best. You challenge yourself by setting goals, crushing them, and helping your teammates do the same.
- Excellent oral and written communication skills
- Able to demonstrate integrity, drive, and natural curiosity.
- Presentation skills- Comfortable being on camera.
- Exceptional customer service skills