Claims Specialist

-Claims Specialists (CS) in Field Offices play a vital role delivering Social Security benefits and services to the public, both in-person and over the phone. As a CS, you conduct interviews to obtain, clarify and verify information for initial eligibility for various benefits. In addition, you resolve discrepancies, clarify issues, and make final decisions for initial and post-entitlement benefits and payments; adjudicate entitlement or disallowance actions; and use SSA’s computer systems to access and update claims information.

REQUIREMENTS & QUALIFICATIONS

To qualify, you must be a U.S. citizen and have excellent communication and people skills. We consider additional qualifications such as experience, education, or a combination of experience and education.

SALARY & ADVANCEMENT

Entry into these positions is at the GS-5 or GS-7 level with career ladder advancement opportunity within the position to the GS-11 level. Salaries are competitive and include locality adjustments based on the job location. SSA offers promotion opportunities and a wide variety of positions in our numerous offices across the country.

GREAT BENEFITS:

• Earn 13 paid vacation days a year, then 20 days a year after 3 years and 26 days a year after 15 years

• Earn 13 paid sick days each year

• 11 paid Federal holidays

• Health benefits including medical, dental, and vision; and access to flexible spending accounts

• Life insurance

• Pension benefits under the Federal Employees Retirement System

• Optional Thrift Savings Plan (similar to a 401K). The government matches your contribution up to 5% of your salary

• Flexible work schedules

• Potential overtime opportunities

• Potential telework opportunities

• Eligibility for the Public Service Student Loan Forgiveness Program

MAKE A DIFFERENCE IN YOUR COMMUNITY!

Social Security helps people through their life’s journey in many ways. You will make a positive difference in the lives of people, from all walks of life, who need help applying for retirement, disability, and other critical benefits and services.