IT Support Specialist

Centurion Consulting is looking for an IT Support Specialist for a hybrid role in Woodlawn, MD. Selected candidate must be willing to work on-site at least 2 days a week. 

Key Required Skills:
 

• IT support; hardware/software troubleshooting; user research; requirements gathering; special projects; inventory management; process improvement; project management; accessibility/508/UX knowledge.

Position Description:
 

• Provide technical support to any software and/or hardware issues
• Network shares
• Network connectivity
• VPN challenges (utilizing OpenVPN and Wireguard)
• Active Directory (AD) implementation
• Use of remote access tools is a must (including SRT, BeyondTrust, or Bomgar) to remotely access and troubleshoot issues
• Manage the device inventory
• Setup devices (IOS/Android phones, Windows/Mac laptops) by following existing instructions
• Schedule on-site meetings with end-users to configure and distribute devices
• Assist in review and improvement of team processes, including refining current processes to increase effectiveness and ease of use
• Coordinate with internal team around asset management and if needed prepare quotes, catalog inventory, and review defective hardware to determine required actions
• Maintain IT and internal process documentation for disbursement and use across internal team
• Perform independent research and provide recommendations for new and improved software/hardware to enhance team's IT capabilities
• Support ad hoc special projects relating to internal team needs
• Learn customer-specific policies and processes
• All other duties as assigned or directed.

Basic Qualifications:
 

• Demonstrate strong oral and written communication skills, with the ability to communicate technical topics as well as interface with the customer on a daily basis
• Minimum of 3 years' experience assisting users with the operation of their computer systems and software applications, including Microsoft Office applications and other specialized software
• Strong analytical and problem-solving skills allowing for individual to identify, analyze, troubleshoot, and respond to complex problems while supporting users accurately and efficiently
• Excellent teamwork and interpersonal skills
• Must be able to obtain a public trust clearance
• Selected candidate must reside within two (2) hours of SSA Headquarters in Woodlawn, MD

Required Skills:
 

• •Minimum of 8 years' experience testing both hardware and software, ensuring that systems are functioning properly.
• Minimum of 5 years' experience utilizing Jira (or similar service platform) to manage and respond to support tickets from users.
• Minimum of 3 years' experience supporting special IT projects and managing their end-to-end lifecycle.
• Ability to prioritize and complete assignments independently, meet deadlines, and manage multiple changing priorities in a dynamic work environment.
• Ability to support multiple projects at the same time, each with their own unique set of requirements and needs.
• Ability to be flexible and react appropriately to changing job assignments, work environments, and work locations.
• Consistently demonstrates a positive, supportive, and constructive attitude with both internal and external customers as well as peers.
• Ability to write technical documentation and plain language documentation dependent on audience.
• Self-motivated, task-driven, and able to quickly learn new skills.
• Demonstrated understanding of navigating and adapting to unique constraints (i.e. policy, infrastructure)

Desired Skills:
 

• Understanding of different operating systems beyond Windows (MacOS, Linux, iOS, Android)
• Ability to write/implement basic scripts (using Powershell or AutoIT)
• Experience implementing or otherwise managing Jira or similar service platform (ServiceNow, Zendesk, etc.)
• Understanding of UX and user research methodologies
• Support of UX/user research software and/or tools (Axure, XD, Sketch, Figma, Medallia, Tobii)
• Understanding of 508 and accessibility compliance
• Previous work experience in federal government
• Understanding of agile framework and full life-cycle software development methodologies
• Project management certifications (PMP, CAPM, PMI)

Education:
 

• Bachelors degree with 7+ years of experience
• Must be able to obtain a Public Trust

Position Details: 

Clearance: Ability to Obtain a Public Trust

US Citizenship or Authorization to work in US required

Travel: < 10% (CONUS)

Centurion Consulting Group, LLC is an Equal Opportunity Employer EOE M/F/D/V

No third parties or subcontractors