Control Room Operator

Control Room Operator | Boston, MA
About the role:
SYSO has an immediate need for a Control Room Operator to join our Network Operations Center (NOC) in Boston, MA. This is a critical role that administers the real-time operation of SYSO’s portfolio of renewable energy assets. Control Room Operators are responsible for running acceptance tests for new resources, implementing asset-level schedules, monitoring and troubleshooting system performance issues, communicating with grid operators and tracking scheduled and unscheduled maintenance activities. Candidates will have a track record of working in a fast-paced and regimented environment, where adherence to process and escalation management are critical. Attention to detail, follow-up, and proven operational experience in a control room setting will be essential to the success of this role. Candidates must be willing to work in the Boston NOC on a rotating 24/7/365 schedule, which includes nights, weekends, and holidays.
Key Responsibilities:
• Support SYSO’s 24/7/365 control room desk; managing the execution of asset operating strategies to optimize performance including wholesale market participation, capacity and ancillary market services, and incentive programs
• Participate in market trainings and readiness tests to ensure NOC is prepared to dispatch portfolios for key market events
• Implement ad-hoc schedule changes and manage grid operator communications when assets go on and off maintenance
• Coordinate real-time communications with internal operational teams and external stakeholders
• Monitor energy market conditions and responds to dynamic resource availability
• Serve as point of contact for escalated client inquiries and system/device failures
• Support process improvement initiatives to enhance new site onboarding practices
• Represent a team that strives for operational excellence and first-class customer service
Required Qualifications/Skills/Education:
• BA/BS in a technical field, or equivalent experience
• Minimum of 2 years of related industry experience
• Successful track record in a process-oriented environment
• Proven ability to autonomously troubleshoot and diagnose technical issues, and communicate challenges
• Excellent communication skills, both written and verbal. Ability to read and interpret documents such as rules, technical procedures, operating and maintenance instructions, and other procedure manuals
• Must be highly disciplined, organized, with exceptional attention to detail
• Ability to work out of SYSO’s Boston office with flexibility for rotating schedule including some nights, weekends, and holidays
Desired Qualifications/Skills/Education:
• Experience in the electrical power industry including transmission and distribution, centralized and distributed energy resources, energy management and related technologies
• Expertise in process improvement methodologies
• Familiarity with NERC CIP security standards
About SYSO Operations:
At SYSO Technologies we manage distributed energy resources in real-time, responding to events that impact the power grid. SYSO Operations enables control of renewable energy assets and manages the technology that is always ready to respond to grid events around North America. The Ops team ensures we meet our program commitments by onboarding and preparing new client assets, executing dispatch instructions, dynamically managing our market offers and monitoring the health of our systems around the clock. The team is built around a culture of trust and service to each other where employees can grow and thrive. SYSO is an Equal Opportunity Employer and a “1% For The Planet” Member Company.