
Specialist - Bilingual Fluent English and Korean - Quality Assurance Warranty Recall Campaign
Position Summary:
Create and maintain field action launched to distributors (including service and recall campaigns) for a large automotive manufacturer. Serve as liaison between HMMA (manufacturer), distributors, vendors, and Hyundai Motor Company (HMC)
regarding field action campaign preparation, communication, tracking, etc.
Essential Functions:
- Create campaign report approvals with information provided by QA Improvement Team I.
- Register campaigns in Global Warranty Management System (GWMS).
- Collaborate with Improvement Team I, distributors, Mobis, vendors, and HMC on any campaign related matters before, during, and after the launch.
- Coordinate with Improvement Team I and HMC on any pending campaign responsibilities.
- Maintain campaign master file and request closure/extension of campaigns running out of budget.
- Monitor claims to prevent incorrect claim submission.
- Provide bilingual services, including written translations and verbal interpretations; review finished materials for completeness, accuracy, format, and
appropriate English or Korean language usage. - Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management
System (SMS) requirements. - Meet all other requirements as assigned.
Position Requirements:
Education:
Bachelor’s degree or Engineering, Engineering Science, Business Adminstration, or equivalent preferred.
Related Experience:
0-10 years of job related experience preferred.
- 3-5 years job related experience in automotive industry desired.
Skills / Knowledge:
MS Word, Excel, and PowerPoint.
Bilingual – ability to speak, read, and write English and Korean fluently.
Training / Certification:
Additional Information:
Position may require occasional travel (domestic or foreign). Flexibility in working hours to include weekends, holidays, and off shift. Position may require on-call duty or overtime due to overall responsibility.