Account Manager-Client Relations/Business Development

The Account Manager is responsible for driving OBERD's customer loyalty and growth by supporting customer adoption of OBERD software and related services. This person will also support the sales cycle and builds partnerships within prospective accounts, primarily via phone, email, and some in-person conferences and events.  The Account Manager establishes and maintains the role of trusted advisor through the client’s life-cycle. To be successful in this position, you must be highly motivated, organized, analytical and client-focused.

The position requires strong communication, organization and follow-up skills to build customer relationships proactively meeting clients needs thus allowing OBERD to build long-term business relationships. Primary modes of communication include phone, email and virtual meetings. Immersion in OBERD company culture and the OBERD platform is vital to function in this role. The role also requires a strong ability to collaborate with internal product and implementation experts to manage a prospect sales process and advise and upsell/cross-sell clients on additional or underutilized OBERD software functionality that best meet their needs.

This role plays a crucial part in ensuring customer satisfaction and driving the growth of the company. It requires a balance of technical knowledge, interpersonal skills, and a deep understanding of the clients’ needs.

Key Responsibilities:

• Proactively build, develop and nurture lasting relationships with clients under minimal supervision.
• Serve as the key partner in engaging assigned prospects, and facilitating the sales process with the appropriate inclusion of internal experts and/or ensure the appropriate level of engagement with assigned prospects
• Grow client accounts through upsell opportunities.
• Act as the primary point of contact for client concerns.
• Work with clients to better understand business operations and the goals they aim to accomplish
• Communicate with clients to find and offer solutions to increase customer success of OBERD software and related services
• Meet contract guidelines and service level agreements
• Develop a trusted advisor relationship with key customer stakeholders and executives
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders
• Stay current with system information, changes and updates and educate customers on OBERD products
• Work with the Sales Managers and other internal departments to effectively on-board customers
• Gauge customer loyalty and raise attention to client accounts likely to churn, work with leadership to develop initiatives to save those client accounts

Skills and Requirements:

• Bachelor’s degree in Marketing, Business or a related field preferred
• Excellent written and verbal communication skills
• 1-3 years in customer service or sales, account management preferred
• Strong problem solving skills, organizational skills and follow-up skills required
• Ability to build trust in relationships quickly
• Some travel potentially required