Junior Technical Sales Support Engineer
Junior Technical Sales Support Engineer
About C.A. Picard Inc.
We are a Global Manufacturing company with headquarters based out of Germany and subsidiaries located in both Asia and the Americas. Founded in 1876 by Carl August Picard, C.A. PICARD® is currently in its fifth generation of family ownership. We are proud of our tradition and roots. We are comprised of 9 locations in 4 countries and are proud to have staff members worldwide.
C.A. Picard Inc. stands on a strong commitment to employee growth and development. We foster a collaborative environment where technical expertise is valued, and career advancement opportunities are available.
Position Overview
The Junior Technical Sales Support Engineer serves as the critical link between our sales team and customers, providing expert technical guidance throughout the sales process. This role requires a unique blend of engineering knowledge and customer service skills to ensure client satisfaction and drive business growth.
Key Responsibilities
- Analyze customer requirements and develop customized solutions that address their specific needs.
- Create detailed technical specifications and proposals for potential clients.
- Troubleshoot technical issues and coordinate with engineering teams to implement solutions.
- Provide exceptional customer service and build lasting relationships with clients.
- Maintain and update customer information in our Customer Relationship Management (CRM) system.
- Process orders for the sales team through activities such as inventory lookup, order entry, quotations, purchase orders and the sales order.
Qualifications
- Bachelor’s degree in engineering, Computer Science, or related technical field
- Strong technical aptitude with excellent problem-solving abilities
- Exceptional communication skills with the ability to explain complex technical concepts to various audiences.
- Customer-focused mindset with a commitment to delivering outstanding service.
- Ability to work independently and as part of a team.
- Experience with project management and CRM systems preferred
- Highly organized with attention to detail
- Competent in Microsoft 365 products
- Excellent interpersonal and customer-facing abilities
Benefits Package
- Competitive salary based on experience and qualifications.
- 401(k) retirement plan with 4% company match
- Comprehensive health insurance includes medical, dental, and vision coverage.
- Health Savings Account (HSA) option
- Short-term and long-term disability insurance
- Paid time off and company holidays
- Professional development and training opportunities
- Family-friendly work environment
Growth Opportunities
At C.A. Picard Inc., we believe in developing our talent from within. This position offers extensive opportunities for professional growth and advancement based on your interests, performance, and initiative. We encourage continuous learning and will support your development through training, mentorship, and increasing responsibilities. This Junior Technical Sales Support Engineer role will report directly to the Engineering Service/Marketing Manager and work closely with the outside sales team to drive revenue growth and increase customer satisfaction.
If this sounds exciting, please contact kmessman@capicard.com or call cell 989-413-8440
C.A. Picard Inc. is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.