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IT Field Technician (Level Anticipated)

ARAE Network Solutions LLC.
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Job Title: IT Field Technician (Level 2)

Job Type: Full-time (Following a 3-month evaluation period)

Location: Home Office with frequent travel in central, north, and northwest New Jersey and minimal travel to New York City, as needed. Since our client base resides in the Eastern and Western corridor of Central New Jersey this position requires that the employees live within this geographic area in order for you to fulfill our client's contractual on-site obligations.

Date Posted: 2/28/2025

Date Available: 3/31/2025

Reports To: Information Technology Service Director / CTO

Job Summary: We are seeking an experienced IT Specialist for remote and on-site work to support and troubleshoot day-to-day technology issues of our customers, including, but not limited to, desktop applications, custom applications, and computer hardware. To provide desktop, server, and network call center support, successfully completed project related tasks, as well as complete and record assigned work orders on a daily basis.

 

Required Qualifications:

·       Integrity, Humility, and Honesty are the cornerstone requirements.

·       Excellent interpersonal, analytical, and communication skills.

·       Ability to effectively work from home.

·       Ability to effectively work on-site at client locations for emergency responses and scheduled site visits.

·       Ability to occasionally work after hours and complete weekend project work.

  • Ability to work in a client-centric position.
  • Ability to work both independently and as part of a team.
  • Ability to follow step-by-step instructions, follow the directions of others, and work independently.
  • Ability to multi-task and manage several support calls at a time.

·       Ability to create technical presentations and documentation.

·       Ability to communicate adequately with clients over the phone and onsite.

·       Experience working with Windows operating systems.

·       Experience working with programs such as Microsoft Excel, Word, and PowerPoint

·       Must have knowledge of and experience with troubleshooting and repairing issues related to computer hardware and software components for PCs, laptops, and servers using Windows, MacOS, and Linux operating systems.

  • Must have a workable understanding of computers and their associated peripherals.

·       Must have a basic understanding of networking and network hardware.

·       Must possess and maintain a valid Driver’s License.

·       Must always have a reliable, registered, insured, and road-legal automobile available for on-site fieldwork.

·       Must have a working computer/laptop.

·       Must have a reliable mobile telephone compatible with work-assigned VoIP applications.

·       Must have and maintain reliable Internet access at your home office.

  • Must maintain, and have with you during all working hours, hardware inventory (provided by employer) at home and have a bag with tools and equipment ready for emergency and non-emergency on-site client visits.

·       Must only use company-assigned hardware and software for all business-related support and projects.

·       Must sign a non-disclosure and non-compete agreement.

·       Must pass the Criminal History Background check.

 

Desired Qualifications:

·      Certification or degree in an IT-related field.

·      Experience working with a computer support help desk or call center.

·      Experience with tablet, printer, and mobile device repair.

·      Experience with DATTO, N-Able or compatible RMM products, AppRiver, IBM MaaS360, SharePoint, Microsoft Admin Center, VoIP services, and WatchGuard products.

·      Experience with MacOS support.

·      Experience with Linux support.

 

Duties and Responsibilities:

  • Regular attendance and punctuality.
  • Building your technical skills, training, and related responsibilities will be the primary goal early on during employment.
  • Perform other duties as assigned.

·       Must perform administrative duties assigned by your direct report.

  • Maintaining and managing the help desk, including phone troubleshooting and work order creation, and assigned projects.
  • Respond to, troubleshoot, and resolve hardware and software support issues from clients for Microsoft Operating Systems, Microsoft Office applications (Word, Outlook, PowerPoint, Excel), 3rd Party applications, Phone/Voicemail, Printers, Mobile devices, and other systems as needed.
  • Maintain and manage your work through the company-specified ticketing system.
  • Set up and configure new computer hardware and install application software.
  • Set up and terminate user accounts on system services, including network, email, phone, security, and other required services.
  • Stay up to date with the latest hardware and software, continually and as needed.
  • Complete work orders in a timely manner as directed by your supervisor.
  • Maintain work order tickets responsibly and in a timely manner.
  • Assist fellow co-workers as needed or when assigned.
  • Track and maintain computer and computer peripherals for each client.
  • Daily monitoring of backups and vulnerability scans.
  • Documenting equipment and network components.
  • Work and communicate with vendors to resolve technical issues.
  • Expectation of maintaining a professional appearance and following the company dress code when working remotely and while visiting clients on-site.

·       Expectation to share knowledge and train others.

  • Attend Zoom and Teams video conference calls on a regular basis.
  • Expectation to participate in a rotational, on-call program in case of weekend client emergencies.
  • Maintain desktop systems through patches, updates, and fixes, including OS, anti-virus, and malware protection.
  • Assisting with firewall, network, and wireless setups and configurations onsite or remotely.

 

Working Conditions:

·       Remote at your home office with the expectation and understanding you will be frequently on-site at clients’ offices on a daily, weekly and as needed.

·       Ready to deploy on the road for On-call emergency client site visits during working and assigned off-hours.

·       Indoors with occasional outdoor working environments.

·       Monday to Friday, 8:00 AM to 5:00 PM, with a floating, 1-hour, unpaid lunch break.

·       Occasional after-hour work, as needed.

·       Weekend or project work, as needed.

·       Rotational on-call support for weekends.

 

 Physical Requirements:

·       Ability to lift a minimum of 65 pounds and climb a ladder.

·       Ability to work sitting, walking, or standing for long periods.

·       Ability to reliably drive to client sites as needed or in an emergency.

·       Acceptable (with or without correction) eyesight, hearing, speaking, and typing ability.

 

We Offer:

  • Full-time position
  • Salary commensurate with your experience
  • Compensation for travel to client locations
  • Opportunity for performance-based bonuses
  • Potential opportunity for shorter workdays in the summer
  • Company-recognized paid holidays
  • Company-provided tools
  • Fun work environment with a family-business mindset
  • The opportunity to grow your IT experience.