Resident Services Supervisor
Posting Close Date
Applicants must submit their completed application by 03-31-2025 at 11:59 p.m. MST
Application and Special Instructions
As part of this online application process, all applicants are required to submit both an updated resume and cover letter at the time of application. Applications received that do not contain a resume and a cover letter addressing the prompt below will be considered incomplete and will not be considered further in this recruitment process.
Cover Letter Prompt: Please submit a cover letter in which you address your knowledge, skills, abilities, training and experience in relation to each of the qualifications for this position, as outlined in the minimum and preferred qualifications sections below. Cover letters should be no more than two (2) pages in length.
This position is a grant-funded position expected to last for up to seven (7) years. The Choice Neighborhoods Implementation Grants support those communities that have undergone a comprehensive local planning process and are ready to implement their “Transformation Plan” to redevelop the neighborhood.
Position Specific Summary
The Resident Services Supervisor position at the City of Tucson’s Department of Housing and Community Development is responsible for overseeing and implementing resident service programs that support community well-being and engagement. This role involves coordinating partnerships with community organizations and supporting residents who are relocated or choose to move off-site during the redevelopment process. This is a grant funded position.
Work is performed under the supervision of the Community Services Manager. This position exercises supervision over housing personnel.
Duties and Responsibilities
Manages core service area programs including projects and tracks progress toward program outcomes. Develops and implements pilot programs, tools, and outcome measurements to address resident needs. Uses program data and reporting for quality improvement. Participates in community groups to identify, collect and address unmet resident needs.
Expands and coordinates a network of community service providers offering resources to residents. Establishes program schedules, promotes resident participation, and maintains relationships with key stakeholders. Develops partnerships with service providers, community organizations, businesses, and educational institution.
Facilitates collaboration between Resident Services, Property Management, and external service providers. Works with redevelopment and relocation teams to educate residents about relocation opportunities, rights, and responsibilities. Ensures maximum re-occupancy of original residents in new or rehabilitated developments.
Supervises staff, volunteers, and interns. Evaluates staff performance, provides coaching, and ensures adherence to city policies and procedures. Assigns work, addresses concerns, and mentors staff. Reviews and approved employee time off request.
Maintains a resident service caseload, providing case management and service referrals. Promotes resident participation in on-site programs and ensures service needs are met. Conducts on-site educational, wellness, and recreational programs to support resident well-being.
Attends staff meetings, trainings, and professional development events as required. Assists residents from other properties as needed.
Performs all other duties and tasks as assigned.
Working Conditions
Mostly office environment.
All duties and responsibilities listed are subject to change.
MINIMUM QUALIFICATIONS
Education
Bachelor's degree
Experience
Three (3) years of directly related experience
Equivalency
Any combination of relevant education and experience may be substituted on a year-for-year basis.
License/Certifications
Preferred Qualifications
Masters degree in social work, public health, human services, or similar
Licensed Master Social Worker or Licensed Clinical Social Worker
Two (2) or more years of experience working in government, nonprofit, education, or health programs
Ability in written and spoken English and Spanish
POSITION DETAILS
Job Profile
J1462 - Community Services Project Supervisor
To view the full job profile including classification specifications and physical demands click here.
Compensation Grade
G107
Hourly Range
$26.57 - 39.86 USD
The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.
FLSA
Exempt
Position Type
Regular
Time Type
Full time
Department
Housing and Community Development
Department Link
https://www.tucsonaz.gov/Departments/Housing-and-Community-Development
Background Check: This position has been designated to require a criminal background check.
ABOUT US
Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.
Citizenship: The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD.
The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.
Recruiter Name
Brianna Noperi
Recruiter Email
HCD_HR@tucsonaz.gov
For general Human Resources questions please contact 520-791-4241.