IT Applications Services Supervisor

Job Title: Job Service Supervisor

Job Requisition ID: 46409

Closing Date: 04/24/25

Salary: $7,966.00 a month

Work Hours: M-F 8:30AM - 5:00PM

Work Location: 33 S State St Chicago, IL 60603-2804

Union Position: Yes

Work authorization: US work authorization required at time of application. No sponsorship available. Not eligible for F1 OPT/CPT. Positions are W2 only and cannot be converted to a contract position. If you have questions about your work authorization eligibility, please email doit.recruitment@illinois.gov. 

Questions? Email doit.recruitment@illinois.gov

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as the Job Service Supervisor, overseeing a staff of programmer analysts and system analysts engaged in performing the full range of data processing system functions ranging from design and development to maintenance and enhancement. 

These functions encompass both mainframe and personal computer-based applications. 

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:
•    Competitive Group Insurance benefits including health, life, dental and vision plans.
•    Flexible work schedules (when available and dependent upon position)
•    10 -25 days of paid vacation time annually (10 days for first year of state employment)
•    12 days of paid sick time annually which carryover year to year
•    3 paid personal business days per year
•    13-14 paid holidays per year dependent on election years
•    12 weeks of paid parental leave
•    Pension plan through the State Employees Retirement System
•    Deferred Compensation Program – voluntary supplemental retirement plan
•    Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
•    Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx 

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Essential Functions

• Subject to management approval, serves as the Job Service Supervisor for the Department of Innovation & Technology (DoIT) supporting the Illinois Department of Employment Security (IDES) planning, developing, recommending, and implementing solutions for various systems Benefit and Job Service Systems.
• Serves as working supervisor.
• Plans work schedules and sequence of operations to ensure an even flow and distribution of work, the expeditious handling of system change requests and adherence to schedules and deadlines.
• Responds to all operational production problems for the Benefit/ Job Service Systems through the assignment of tasks and, if necessary, personal involvement.
• Keeps abreast of new developments in the Information Technology field by continuing education through meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
   

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in management information systems, data processing or telecommunications or directly related fields.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in management information systems, data processing or telecommunications in a public or business organization.

Preferred Qualifications (In Order of Significance)

• Three (3) years professional experience planning, developing, recommending, and implementing solutions for application systems to enhance functionality, efficiency, and performance.
• Three (3) years professional experience in the design, development, maintenance, and enhancement of mainframe and PC-based applications, including Illinois Benefit Information System (IBIS), Interstate Connection Network (ICON), New Hire Reporting, and Illinois JobLink systems or similar.
• Three (3) years of professional experience applying system development life cycle (SDLC) methodologies to design, develop and implement high-quality programming solutions.
• Three (3) years of professional experience in the maintenance and development of Java-based batch processes and data access layers using JDBC, SQL, and persistence frameworks to ensure efficient data processing, retrieval, and storage for enterprise applications.
• Three (3) years of professional experience supervising a team of IT professionals in a business or public organization.
• Three (3) years professional experience managing system change requests while ensuring timely completion of tasks and adherence to project deadlines.
• Three (3) years professional experience troubleshooting technical issues, implementing effective solutions, and ensuring the successful operation of systems.
• Working knowledge of management principles, applied research methodologies and systems modeling for effective decision-making and process optimization.
• Ability to develop and manage an operational subsystem of a management information system to resolve management problems through effective computer applications.
• Demonstrated verbal and written communication skills with the ability to convey information clearly and effectively to diverse audiences.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
• Requires an on-call capacity.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
• Requires appropriate, valid driver’s license and the ability to travel in performance of duties with overnight stays.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.