Quality Specialist, Developmental Disabilities Services

“People we serve come from all walks of life and so do we. We want to empower the potential of every team, and we know that teams perform best when they are diverse, and every team member feels that they belong."

Ideal candidates for Hamilton County Developmental Disabilities Services:

• Have a passion for improving others’ lives, demonstrated through superior customer service
• Possess excellent written and verbal communication skills and an appreciation for the work behind providing social services to the community
• Value a purpose-driven culture, supportive team members, and organizational commitment to growth and innovation

Benefits at Hamilton County Developmental Disabilities Services: 

• Hourly position paid bi-weekly
• Starting salary is based on years of experience, ranging from $26.00 per hour ($49,000 per year) for those with no experience to $32.50 per hour ($61,200 per year) for those with 10 years of experience in the same job.
• Flexible schedule and hybrid work-from-home options with scheduled days in the office
• Full-time (36.25 hours) employees:
  • One week of paid vacation and one year of sick day accrual immediately allocated upon hire.
  • 3 personal days provided per year, prorated with employee start date.
  • Starting vacation accrual of 3 weeks per year.
  • Sick time accrued at 15 days per year after first year of employment with an unlimited accrual.
• Comprehensive Benefits Package: Medical, HRA, Dental, Vision, Employer-Paid Life Insurance, Tuition Reimbursement, Public Service Loan Forgiveness Eligibility, Wellness Incentives, robust Employee Assistance Plan, access to Free Medical and Rx through Marathon Health, and more!
• Ohio Public Employee’s Retirement System which includes a mandatory 10% employee contribution and a 14% employer contribution

Quality Specialist

A typical day in the life of a Quality Specialist includes communicating with internal staff at the Agency regarding all compliance-related issues. Questions come from numerous departments daily. You will be working closely with our external provider community and conducting training as needed. As a Quality Specialist you will conduct Ohio Department of Developmental Disabilities compliance reviews both scheduled and special reviews as necessary. It is important that you are up to date on all Ohio Department of Developmental Disabilities and Agency rules and regulations. Quality Specialists respond to complaints submitted from internal and external sources and are responsible for investigating those complaints. A Quality Specialist is also responsible for conducting internal agency self-reviews as well as participating in the Agency accreditation process. You will play a key role in making sure the agency is abiding by local and statewide standards.

Job Duties (Summary):

• Conducts quality assurance reviews to make sure services meet all required rules and policies.
• Provides training, support, and guidance to providers and staff to help improve service quality and compliance.
• Helps with internal compliance by supporting the Agency’s self-review process and following up on any issues.
• Works on improving systems and processes to enhance service quality. Investigates complaints and works with other agencies and providers to address concerns, including potential Medicaid fraud.
• Trains and supports new providers, especially those at risk of compliance issues. Offers guidance to providers and staff on compliance-related matters.
• Stays current on best practices, rules, and regulations related to quality assurance and participates in ongoing training.
• Performs additional duties as assigned.

Requirements:

• Bachelor's degree in special education or related field
• Two years of full-time paid work experience in programs or services for individuals with developmental disabilities
• Ability to travel within Hamilton County as needed
• Must be able to pass criminal background checks, drivers abstract, and various abuser registry checks

Work Location:

Hybrid – remote and at HCDDS Support Center: 1520 Madison Road, Cincinnati OH, 45206

This position follows a hybrid-remote schedule, combining remote work with in-person responsibilities. Employees are expected to travel within the county to meet with individuals and attend in-office meetings as needed. The flexibility to work from home is available when job duties allow.

Deadline to Apply: 

Monday, April 28th at noon EST

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. 

Hamilton County Developmental Disabilities Services offers equal employment opportunities to qualified individuals without regard to race, religion, color, national origin, age, gender, disability, sexual orientation, gender identity, gender expression, marital status, veteran status, or any other characteristic protected by law.