Technical Support Engineer I/Help Desk
Technical Support Engineer I (Part-Time) – IT Service Desk
This is a part-time, hands-on position requiring strong technical knowledge and customer service expertise to support end users effectively. This role is ideal for individuals looking to start their IT career, seasoned professionals looking to wind down, or parents seeking a flexible opportunity for extra income.
The successful candidate will provide first-line workstation and systems support to a diverse range of clients. This role offers exposure to enterprise virtualization solutions, SAN technology, and security solutions while working in a fast-paced environment. At BNC, we value team members who take ownership of their work, provide exceptional customer service, and contribute to the success of our clients and company.
About BNC
Business Network Consulting (www.bncsystems.com) has been a leading IT consulting firm since 1997, serving businesses in the Denver/Boulder and Dallas-Fort Worth areas. We provide enterprise-level network design, IT support, and consulting services to small and medium-sized businesses.
Our clients rely on us for in-house IT support backed by a team of experienced engineers. When businesses choose BNC, they know they’re getting the best local IT support—hands down.
Responsibilities
- Provide first-line workstation and systems support to clients
- Respond promptly to requests via phone, email, and service desk queue
- Communicate effectively with end users to resolve issues and provide updates
- Work closely with other team members to escalate and resolve issues efficiently
- Keep the ticket management system updated with accurate status and details
- Stay current on emerging technologies through self-study and ongoing education
- Maintain personal and team KPI metrics, including SLA response/resolution times, customer service ratings, and utilization
Qualifications
- 1+ years of IT help desk/service desk experience
- College degree in IT or related field preferred
- Experience with:
- User administration in Active Directory/Azure AD
- Windows desktop and server administration
- MacOS and mobile device administration (iOS & Android)
- Remote Desktop/Terminal Services administration
- Microsoft Exchange & Office 365 administration (required)
- MFA administration (Duo, Google Auth, MS Auth)
- Enterprise security and endpoint protection software (SentinelOne, Trend Micro, etc.)
- Virtualization administration (VMWare, HyperV)
- Network topology, ports, and protocols
- Backup solutions (Veeam, Datto, etc.)
- ITIL Foundations certification (a plus)
- ConnectWise Manage or similar RMM/PSA tools
Preferred Skills
- Superior work ethic and outstanding customer service skills
- Strong technical troubleshooting abilities
- Excellent written and verbal communication skills
- Passion for technology and continuous learning
- Ability to maintain a positive attitude in a fast-paced environment
Compensation & Location
- Hourly Rate: $23–$26 per hour
- Hours: 25–30 hours per week
- Location: On-site in downtown Denver, CO
BNC is committed to being an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic. In compliance with the Job Application Fairness Act, we ensure a fair and equitable recruitment process and provide necessary and reasonable accommodations. We value diversity and encourage individuals from all backgrounds and experiences to apply