Outreach Coordinator/ Case Manager

PREFERRED DEGREE: Psychology, Social Work, Sociology, Education, Rehab, Nursing, Gerontology.

•Ability to identify, cultivate and/or preserve potential partnerships with professional organizations

· Execute specific outreach strategies to connect with community members, healthcare professionals and families seeking services

· Serve as one of the agency’s marketing representatives for proactive outbound communication for programs and events

· Develop multilingual content for program flyers, brochures and presentations for diverse groups

· Ability to deliver educational presentations (both in person and virtually) to large groups

· Meets marketing metrics established by the Director of Communications in alignment with the company’s strategic marketing plan

· Aid patients in navigating the complex healthcare system, including understanding insurance and other healthcare benefits programs (Affordable Care Act, KidCare, Medicaid, etc.)

· Conducts awareness campaigns including organizing events at various venues and providing group health education classes to support grant

· Recommends strategies to improve the referral process

· Ensures the completion of organizational benchmarks of engagement and productivity

· Maintains informed on all changes to the operational processes of the health center and educates referral sources on the services provided at the health center

· In coordination with administration, the outreach coordinator forges new relationships and corresponding logistical workflows with referral sources to enhance continuity of care

· Serves as a liaison for potential patients by facilitating future appointments

· Knowledge of geographical area and ethnic communities

· Knowledge and understanding of customs, beliefs and needs of consumer group(s) served

· Knowledge of community resources and referral agencies

· Solid analytical and problem-solving skills, ability to analyze data and develop monthly reports for funder and agency

· Develop a referral process with our community partners to facilitate link to resources

· Maintain records and reports of outreach efforts, community contacts and partnership leads

· Develops and maintains referral source of community partners using tools like Salesforce or other similar platforms

· Prepares weekly, monthly and yearly reports and recaps to management and funder

· Ability to attend and actively participate in staff meetings

· Maintain a reliable record of punctuality and attendance, ready and available to work during regular business hours, and attend events after regular business hours to accommodate referral sources schedules and community events

· Must be willing to work flexible hours, including some evenings, weekends and/or outdoor events

· Ability to drive organizational vehicle to events when needed, set up event/exhibit displays

· Performs other duties as assigned