Senior Care Navigation Analyst

Are you passionate about empowering the City of Raleigh community? In 2024, the City of Raleigh expanded its Alternative Crisis Response Program and added a Care Navigation team within the Community and Small Business Development Division of the Housing and Neighborhoods Department. The Care Navigation team provides “second response” follow-up care and referrals for clients after initial encounter with one of the crisis response teams with the goal of connecting residents to the care they want and need within 30 days of initial encounter.

Our team is seeking a committed, person-centered crisis intervention professional to join City of Raleigh as a Senior Care Navigation Analyst. This senior-level role works alongside the Peer Support Specialist to provide direct case management and connections to care for residents who have identified that they have recently lost their housing or are at imminent risk of losing their housing. The team’s approach to work is flexible, highly collaborative, and evidence based.

Candidates interested in and experienced with crisis response and intervention with excellent interpersonal communication and collaboration skills, a commitment to equity, and a track record of demonstrating initiative and sound judgment when handling ambiguity are encouraged to apply. Licensing as a Social Worker, Mental Health Counselor, Addiction Specialist, or Marriage and Family Therapist is a plus.

This position will be supervised by the Care Navigation Manager, but the ideal candidate will be self-directed and able to operate in crisis response situations with minimal supervision.
 

Duties and Responsibilities

• Provides culturally competent care navigation and coordination services to individuals referred to the Care Navigation team who are experiencing non-violent behavioral health (mental health and substance use) crises, Intellectual/Developmental Disability crises, or crises exacerbated by life stresses and who have been identified as having recently lost their housing or being at imminent risk of losing their housing
• Establishes and maintains excellent working relationships and clear, open, timely, cooperative, and collaborative communication with all staff, clients and families of clients, community partners, and partner agencies. Develops highly collaborative, trusting, and productive relationships with other alternative response team members
• Triages approximately 5-10 individuals referred to Care Navigation per day, quickly establishing rapport, and assessing for needs and barriers
• Manages an ongoing caseload of approximately 15-20 individuals at any given time, assisting primarily with housing navigation and housing resource identification and assistance
• Assures that connections are made to services and supports. Facilitates warm handoffs to other, non-housing services as needed, which could involve directly transporting the individual in assigned work vehicle
• Maintains a working knowledge of the signs and symptoms of mental illness (i.e., auditory and visual hallucinations, aggressive talk and behavior, thoughts of self-harm or harm towards others, isolation, etc.) with a preference for knowledge of DSM5 diagnostic criteria, particularly for substance use, Severe Mental Illness (SMI) and Severe Persistent Mental Illness (SPMI), and Intellectual Developmental Disability
• Works closely with Care Navigation team members to develop individual housing and care connection plans for referred individuals, including identifying the needs and barriers to accessing/maintaining housing and other services and for referred individuals
• Demonstrates a high level of resilience and self-care as part of maintaining wellness in a care coordination position
• Maintains accurate and up-to-date documentation as required by program deliverables and departmental, local, state, and federal policy and requirements. Collects and uses data, including completing program encounter data and analyzing data
• Participates in case conferences, staff meetings, in-service training, continuing education units, and other staff development activities
• Contributes to strategic planning activities and conversations regarding the performance and direction of the department, particularly in regard to crisis response and departmental culture. Helps to identify opportunities for programmatic expansion and relationships

Typical Qualifications

Education and Experience:
Bachelor's Degree in business or social work, psychology, or related human services field, or directly related field and four years of experience in crisis response, outreach/engagement to populations experiencing behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises, and working with Peer Support Specialists or other individuals with lived experience with behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Licensing and Certifications:

• Valid North Carolina Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire
  • This position will be mobile due to the community-based offerings provided, wherein the incumbent hired will be driving a City vehicle/obtain a permit

Preferred Qualifications: 

• Certified Peer Support Specialist (current or expired)
• Provisionally licensed or fully licensed professional within any of the following areas:
  1. Licensed or Provisionally Licensed Clinical Addiction Specialist (LCAS/A)
  2. Licensed or Provisionally Licensed Clinical Mental Health Counselor (LCMHC/A)
  3. Licensed or Provisionally Licensed Clinical Social Worker (LCSW/A)
  4. Licensed or Provisionally Licensed Marriage and Family Therapist (LMFT/A)
• Knowledge and experience with service delivery documentation (including counseling/treatment planning), HIPAA/confidentiality standards, utilization review, and data management
• Ability to speak two or more languages, with a high priority on Spanish

Additional Information

Knowledge, Skills, and Abilities:

• Familiarity with Raleigh and Wake County health systems and community resources/services for physical health, behavioral and mental health, substance use, Intellectual Developmental Disability, family dynamics, sexual/physical abuse, Veterans' Services, vocational rehabilitation, housing, justice involvement, and other services
• Familiarity with Raleigh and Wake County housing resources
• Advanced collaboration and interpersonal skills for establishing and maintaining effective working and client relationships, build consensus, and promote the exchange of information among team members and partners.
• A track record of demonstrating initiative and sound judgment when handling ambiguity
• Excellent project and time management, including planning, organizing, evaluating and implementation
• Excellent written and verbal communication, including public presentations
• Maintaining confidentiality, and particularly HIPAA confidentiality, at all times
• A commitment to equity
  
   

ADA and Other Requirements:
Positions in this class typically require: standing, walking, fingering, talking, hearing, seeing and repetitive motions.

Light Work:
Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. 

Working Conditions:
Work is routinely performed in an indoor, office environment.

Note:
This job classification description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and Fair Labor Standards Act (FLSA) designation may vary based on the specific tasks assigned to the position.