System Engineer Level 2

POSITION:

System Engineer Level 2

QUALIFICATIONS: 

- Bachelor's degree in computer science, open systems technology, information systems, office administration, business or related technical field required.  

- Six years’ work experience providing technical assistance or related technical support 

experience in a service environment preferred. 

- A+, Network+, Security+, or equivalent 

JOB FUNCTIONS: 

-Provides technical assistance and problem resolution support for end users on a variety of software applications onsite and through a help desk environment.

-Create and deploy operating system images.

-Identifies, communicates, and prioritizes training needs to the Director of Technology as requested.

-Provide support for the implementation of a variety of professional learning events and meetings on-site, off-site, audio, and video conferences as requested.

-Maintains a current knowledge of operating systems, equipment utilization, and application software releases and upgrades.

-Follows manufacturer and district policy on software copyright laws and ethical use procedures.  Informs users of copyright laws and compliance procedures.

-Serves as district liaison to steer and advise on technology direction that is outside of the Chr-Em standard practices with oversight from the Director of Technology..

-Administrator of the web content filter.

-Processes hardware acquisition requests through the Char-Em ISD processes.

-Manages Google Apps for Education in all facets.

-Make device purchase recommendations to the Director of Technology.

-Work collaboratively within the local district administration teams that are assigned to you.

-Work collaboratively as a responsible team member, placing the department's interest above his or her own.

-Communicate the general changes to the work site location to IT team members throughout the day to assist with Work Ticket distribution.

-Provide backup support to fellow support staff where/when needed.

-Perform appropriate issue escalation if necessary, with detailed documentation in the work ticket system, and follow up on all work performed.

-Troubleshooting issues to include vendor/manufacturer consultation, consultation with other ISD staff and IT peers, and before escalating to the next level.

-Predictable, reliable, and punctual attendance.

-Firewall, switch, and router configuration and troubleshooting.

-Can perform major network configuration changes with Network Engineer approval.

-VoIP support.

-Other responsibilities as assigned at the direction of the Supervisor or Superintendent.

REPORTS TO:

Director of Technology

APPLICATION DEADLINE:

Until Filled 

CONTRACT LENGTH:

260 days, year round. 8 hours per day. 

COMPENSATION:

Based on experience, Support Rate Scale

BENEFITS:

Click to view benefit highlight

BEGINNING DATE OF EMPLOYMENT: 

ASAP

DIRECT INQUIRIES TO:

www.charemisd.org/aboutus/jobs 

Charlevoix-Emmet Intermediate School District 

08568 Mercer Boulevard 

Charlevoix, MI 49720 

231.547.9947 

The Charlevoix-Emmet Intermediate School District is an equal opportunity employer. It does not discriminate on the basis of race, color, national origin, creed, age, religion, sex, height, weight, marital status, or disabling condition in employment. No person shall be denied employment solely because of any disability which is unrelated to the individual’s ability to do the essential functions and duties of the job or without accommodation. Under state law, a person with a disability condition may not allege a failure to accommodate a disabling condition unless the employer knew or reasonably should have known that an accommodation was needed.