SC - Network Support I

Network Support I
Starting wage $19.50 

Internal applicants reference Promotion/Transfer policy for eligibility along with requirements below. Relocation cost not eligible

Are you passionate about technology and eager to keep networks running smoothly? We’re looking for a dynamic Network Support I to be the backbone of our IT team. In this role, you'll troubleshoot, maintain, and enhance our network systems, ensuring seamless connectivity for all users. If you thrive in a fast-paced environment and love solving problems, this is the perfect opportunity to launch your career in network support!

One of the largest IT asset disposition companies in the world, EPC, is hiring on-site Network Support I staff for our Columbia, SC facility. EPC provides comprehensive hands-on training to develop qualified candidates into successful members of our team. We are devoted to providing seamless and integrated data security and end-of-life IT asset solutions for hundreds of organizations around the world. Customers choose EPC because we understand the growing need for a sustainable, secure, and environmentally responsible method of IT disposal. Duties of this job may include: 

Brief Summary of Duties:

• Providing technical assistance and support related to computer networks and peripherals.
• Working on the helpdesk for day-to-day IT operations, sometimes traveling to other remote EPC facilities for maintenance trips, both stateside and internationally, to diagnose and resolve IT-related issues, also for network equipment refresh.
• Duties also include updating and patching software and firmware on servers, printers, and other networking appliances.
• Replacing, imaging, and deploying workstations to end users.
• The above-listed duties are representative but not exhaustive, some weekend work is required.
• Other duties as assigned by department

Experience and/or Education Requirements:

• High School Diploma or GED
• 1 year network administration or
• 2 years desktop support or repair
• Proficient with Windows 10, Windows 11,
• Experience with Linex and Mac operating systems Server 12, Server 16, or later version
• Experience repairing workstation and server hardware, experience working with Windows Deployment services and tools as well as Exchange management tools.
• Good verbal and written communication skills
• Includes sitting, standing, bending, twisting and the ability to lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation.
• The candidate should be prepared to work beyond their scheduled shift with little or no advance notice, and travel is required as part of the role

Experience and/or Education Preferred:

• 1 year EPC experience
• Microsoft Certifications or equivalent college coursework.
• Familiarity with helpdesk software and procedures.
• Comp-TIA Certifications.

Benefits
At EPC, we offer a broad range of benefits including but not limited to:

• Competitive pay
• 401K with matching contributions
• Immediate PTO eligibility and paid holidays
• Full time medical, dental, & vision benefits for you and your family
• Company sponsored short-term, long-term disability & life insurance plans
• Career advancement opportunities
• Employee equipment discounts
• Extensive training and development programs
• Company volunteer opportunities
• 40-hour work weeks with no nights, no weekends, and no mandatory overtime
• We are an equal opportunity employer committed to workforce diversity. We offer compensation commensurate with experience and excellent benefits.

EPC rewards eligible individuals who are currently serving, or who have served, in the U.S. Armed Forces with a sign-on bonus after 90 days of EPC employment.

Equal Opportunity Employer
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