Application Service Desk Technician

Job Title: Application Service Desk Technician

Job Requisition ID: 47409

Closing Date: 06/04/25

Salary: $5,637/month

Work Hours: M-F 8:30AM - 5:00PM

Work Location: (Hybrid) 1 N Old State Capitol Plz Springfield, IL 62701-1323  

Union Position: Yes

Work authorization: US work authorization required at time of application. No sponsorship available. Not eligible for F1 OPT/CPT. Positions are W2 only and cannot be converted to a contract position. If you have questions about your work authorization eligibility, please email doit.recruitment@illinois.gov. 

Questions? Email doit.recruitment@illinois.gov

Transcripts are required for consideration.

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as an Application Service Desk Technician performing basic technical computer application assistance for end users in accordance with defined policies and procedures. 

In this role you will troubleshoot to determine the cause of basic software and/or hardware issues, providing problem resolution in an efficient, effective manner.

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:
•    Competitive Group Insurance benefits including health, life, dental and vision plans
•    Flexible work schedules (when available and dependent upon position)
•    10 -25 days of paid vacation time annually (10 days for first year of state employment)
•    12 days of paid sick time annually which carryover year to year
•    3 paid personal business days per year
•    13-14 paid holidays per year dependent on election years
•    12 weeks of paid maternity/paternity leave
•    Pension plan through the State Employees Retirement System
•    Deferred Compensation Program – voluntary supplemental retirement plan
•    Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
•    Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
 

Essential Functions

• Under immediate supervision, serves as an Application Service Desk Technician for the Department of Innovation & Technology (DoIT), supporting the Department of Children and Family Services (DCFS), performing basic technical computer application assistance for end users in accordance with defined policies and procedures.
• Responds to calls for assistance with diagnosing and resolving problematic issues in a prompt and professional manner.
• Utilizes the Service Desk System to record, track, and update the status of all problems, requests, and resolutions.
• As assigned, provides assistance in the installation and support of microcomputer hardware, workstations, and software at various locations.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill and mental development equivalent to completion of two (2) years of college with course work in computer science, application services, or directly related fields.

              OR

• Requires satisfactory completion of an agency sponsored training program.

Preferred Qualifications (In Order of Significance)

• Elementary knowledge of troubleshooting to determine the cause of basic software or hardware issues.
• Elementary knowledge of assisting clients with diagnosing and resolving problematic issues in a prompt and professional manner via phone, email, or ticketing systems.
• Elementary knowledge of service desk operations, including processes for documenting, escalating, and resolving technical support tickets.
• Elementary knowledge of a service desk ticketing software and asset management systems.
• Elementary knowledge of basic computer applications including email, web browsers, word processing, and spreadsheet software.
   

Conditions of Employment

Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position. 

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with State of Illinois.
• Requires the ability to pass a position specific, agency required background check.
• Requires self-disclosure of criminal history.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to lift and carry objects weighing up to 20 pounds. This position is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
• Requires the ability to travel in performance of duties.
• Requires the ability to work outside of normal hours to meet deadlines.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.