Safe Haven Day Resource Center Case Manager
Safe Haven Day Resource Center Case Manager
Reports to Safe Haven Manager
About Us:
Porchlight, Inc. is a dedicated nonprofit organization working to reduce homelessness in Dane County, WI. We offer essential support services, including emergency shelter, housing assistance, and advocacy. Our mission is to ensure that everyone has a safe and stable place to call home.
Benefits: Comprehensive benefits package including health insurance, retirement plan, paid time off, and more.
Essential Responsibilities/Duties
- Greet guests, assess mental health and social needs, and complete intake paperwork.
- Verify homelessness and mental health diagnosis for program eligibility.
- Orient guests to services, shelter rules, and guidelines.
- Identify guests in crisis and assess for Crisis Stabilization services.
- Assist residents with basic needs (food, hygiene, transportation).
- Build rapport with residents and apply de-escalation techniques.
- Secure the building, handle mail, answer calls, and report facility issues.
- Review logs, contribute to staff reports, and complete other assigned duties.
- Engage guests daily, encourage case management participation, and empower self-planning.
- Provide education, referrals, and support for mental health and substance abuse issues.
- Research and refer to appropriate resources, assist with applications.
- Collaborate with service providers, use HMIS for coordination, and provide Crisis Stabilization services.
- Notify agencies of critical issues (suicidal ideation, criminal activity).
- Track shelter attendance, services, and incidents.
- Complete incident reports and necessary data for statistical reports.
Qualifications
- Bachelor's in Social Work or related field, or equivalent experience.
- Respect for individuals experiencing homelessness.
- Strong communication skills and proficiency in Microsoft Office and Teams.
- HMIS experience preferred.
- Must pass background checks.
- Flexibility to work evenings and weekends.