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Aftermarket and Field Service Engineer

Xylem, Inc.
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Flygt A-C Pump, a Xylem Brand manufacturing some of the world’s largest pumps, seeks to hire an Aftermarket and Field Service Engineer. This position is onsite

This position will be responsible for providing specific technical direction and advisory services to the onsite contractors, in house engineering, in house operations, and in house sales functions of the Flygt A-C Custom Pump Operations. Activities include supervision of installation, testing, and commissioning of Custom Pump products and systems.

"The ideal candidate will have hands-on experience with rotary equipment, including gas or diesel engines, large-scale machinery such as construction equipment or trucks/semis, as well as turbines, generators, or compressors—all of which are highly valuable."

The Aftermarket and Field Service Engineer is also responsible for providing sales & technical support for all past, current, and future pump installations. Finally, this position has responsibility to make verbal and written recommendations for repair sales opportunities, fully supporting company goals and objectives

Travel 50% with the remaining time in the Pewaukee, WI office, onsite

We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits.

 

Your Essential Duties/Principal Responsibilities:

  • Possess a working knowledge of pump or rotating equipment mechanical design
  • On-time design of products, both new and aftermarket, to ensure customer requirements and specifications are met or exceeded.
  • Manage projects for aftermarket (repairs) to ensure timely completion of design related tasks.  This includes proper coordination and interaction with operations and assisting operations in execution as required.
  • Perform engineering calculations and analysis as needed.
  • Prepare proposals for aftermarket projects and selling opportunities.
  • Serve as technical consultant on design and manufacturing issues for both new and aftermarket products.
  • Coordinate in-house testing of pumps for aftermarket projects in cooperation with shop operations.
  • Interface with agents/ customers on a variety of issues: sales, marketing, service, etc.
  • Produce Pro E and Auto CAD drawings, layouts, and 3-dimensional drawings as required to meet shop production required dates to ensure customer on-time delivery for projects and repairs.
  • Perform field service on pumps for customers (i.e. repairs, start up, warranty, testing, installation, etc.).  This includes pump and system vibration data collection, analysis, and review.
  • Complete field service assignments as needed
  • Investigate field requirements in terms of design application, and failures for various conditions and determine solutions for customers.
  • Backup for Aftermarket Manager and Customer Service Representatives on calls from customers asking technical questions.

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duties satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

  • B.S. Degree in Mechanical Engineering Preferred
  • B.S Bio-Mechanical Engineering, General Engineering, and Metallurgical Engineering
  • Experience with engines (gas or diesel), rotating equipment, large equipment (construction equipment or trucks/semis), turbines,  generators, or compressors
  • Specialized Knowledge Required – Including any required certificates, licenses, and registrations
  • Possess a working knowledge of pump or rotating equipment mechanical design.
  • Microsoft Word, Excel, PowerPoint, and Outlook skills.
  • Excellent communication (written and oral) and personal interaction skills required.
  • The ability to conduct training to both technical and operations personnel.
  • Effectively analyze and report data in a logical and systematic way so that it can be used to manage resources.
  • Develop and write comprehensive technical reports on the assessment of pump repairs and field service calls.
  • Valid driver’s license.
  • Ability to obtain valid passport.
  • E.I.T. or P.E. License is a plus.
  • PHYSICAL DEMANDS 
  • The ability to physically maneuver around and spend significant durations in facilities where pumps are installed or manufactured.
  • The ability to lift and carry fifty pounds weight.

 

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Office:  Administrative-computer and telephone usage.  Operation of basic office equipment and machinery: such as fax machines, copiers, and printers.
  • Job Site: New and rehabilitated facilities utilizing pumps and pumping equipment including construction site environments.

Travel: Domestic and international travel via airplane, car, or other transportation vehicles, up to 50 % of the year.  Flexibility in scheduling is needed